Tech Services Engineering Lead - Customer & Product Support

Briggs & Stratton; Stone Mountain (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Briggs & Stratton in the United States seeks a Supervisor Engineering Technical Services to lead the engineering support team in testing, problem resolution, and data interpretation for batteries, inverters, and related products.

You will mentor engineers, coordinate with customers and internal teams, supervise project activities from concept through post-launch, and ensure technical excellence in service and product development.

Qualifications

• Bachelor's degree in Business or related field, or equivalent education and experience.
• Minimum five years of professional engineering experience.
• Strong communication skills to explain technical concepts to non-technical personnel.
• Prior supervisory experience preferred.
• Experience with batteries and electrical backup equipment.

Responsibilities

• Supervises and oversees engineering and technical support teams.
• Completes and supervises complex technical support assignments related to test methods and data interpretation.
• Provides technical support and recommendations from a call center environment.
• Leads product-related activities with customers such as system commissioning.
• Performs analysis of customer systems such as battery capacity testing.
• Mentors staff and manages scheduling and performance.
• Contributes to product development processes from concept through post-launch.

Skills

Communication skills

Mentoring

Team supervision

Electrical backup knowledge

Engineering concepts

Batteries knowledge

Education

Bachelor's degree in Business or related field

Job description

Briggs & Stratton in the United States seeks a Supervisor Engineering Technical Services to lead the engineering support team in testing, problem resolution, and data interpretation for batteries, inverters, and related products.

You will mentor engineers, coordinate with customers and internal teams, supervise project activities from concept through post-launch, and ensure technical excellence in service and product development.