Technical Service Technician II

Bluum; Saint Paul (MN); On-site; Full time

Job summary

An established industry player is seeking a Technical Services Technician II to enhance customer satisfaction through expert support and training in audiovisual technology. This role is crucial in bridging foundational and advanced technical tasks, ensuring seamless operation of AV systems. The technician will tackle complex challenges, conduct repairs, and provide exceptional service while maintaining a clean and organized workspace. Join a dynamic team that values growth and collaboration, where your skills will directly impact client experiences and project success. This position offers a chance to thrive in a fast-paced environment while contributing to innovative solutions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

Life Insurance

401(k) with Employer Match

160 hours of Paid Time Off

Philanthropy Time

Parental Leave

Qualifications

• Minimum of 2 years in audiovisual or technical environment.
• Strong customer service and troubleshooting skills required.

Responsibilities

• Provide technical support and training for AV equipment.
• Conduct troubleshooting and repairs on AV and IT systems.
• Maintain organized work environments and client documentation.

Skills

Troubleshooting

Customer Service

Technical Support

Organizational Skills

Communication Skills

Education

High School Diploma or GED

CTS Certification

Tools

Extron

Crestron

Digital Signal Processors

VoIP

Job description

Position Summary

The Technical Services Technician II plays a pivotal role in providing comprehensive technical support, troubleshooting, and training for both customers and internal staff. This position bridges the gap between the foundational responsibilities of a Technician I and the advanced tasks of a Technician III. Working both independently and collaboratively, the Technician II delivers skilled assistance, addressing complex audio/visual challenges and maintaining high levels of customer satisfaction.

Responsibilities

• Execute service calls on audio visual equipment issues, demonstrating expertise in diagnosing and resolving technical problems.
• Conduct troubleshooting, repair, and replacement of intermediate to advanced AV and IT equipment, encompassing diverse terminations and configurations.
• Perform service tasks with precision and efficiency, such as cable pulling, connector installation, projector mounting, and ceiling mount installation.
• Input accurate and timely data into internal systems including inventory tracking, time sheets, and work orders.
• Respond to customer inquiries via phone and email regarding intricate technical AV equipment matters.
• Validate proper functioning of all equipment before departing job sites.
• Maintain organized and clean work environments at customer locations, securely storing tools daily.
• Assist in the field installation of control programs and GUI interfaces (Extron/Crestron/Firmware), demonstrating upload and download proficiency.
• Deliver client training sessions as required, showcasing comprehensive understanding of AV systems.
• Contribute to on-site leadership and mentorship of Level I and Level II Service Technicians.
• Troubleshoot programming challenges related to Extron and Crestron systems.
• Configure various video codecs and ensure optimal functionality.
• Skillfully set up Digital Signal Processors and/or VoIP connections.
• Evaluate, recommend, and implement firmware/software updates for enhanced system performance.
• Execute regular preventative maintenance visits to uphold the stability of client-based systems.
• Update and generate job documentation as necessary to ensure accurate records.
• Interpret electronic schematics and architectural blueprints with precision.
• Embrace additional duties as assigned, demonstrating flexibility and adaptability.

Education & Skill Requirements

• Minimum of 2 years of experience in an audiovisual or technical environment, with demonstrated growth in responsibilities.
• High School Diploma or GED completion is required.
• CTS certification is a strong asset.
• Familiarity with audiovisual presentation and IT equipment is beneficial.
• Strong organizational skills and the ability to prioritize multiple tasks effectively.
• Thrives in a fast-paced team environment, maintaining composure and focus.
• Exceptional customer service skills across email, telephone, and in-person interactions.
• Proficient in troubleshooting and repair techniques.
• Effective verbal and written communication with customers and vendors.

Pay Range: $24-30/hour

Benefits:

• Medical (offer three various plans with Aetna) - employee and employer contributions
• Dental - employee and employer contributions
• Vision - employee and employer contributions
• Health Savings Account with a company contribution if participating in an HDHP plan
• Flexible Spending Account
• Employer paid Life and ADD Insurance
• Supplemental Life and ADD available for purchase
• 401(k) plan with Employer Match
• 160 hours of Paid Time Off
• Philanthropy Time
• Parental Leave

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.