Tech Service Scheduler

Sealed Air Corporation; Streetsboro (OH); Hybrid; USD 33,062 - 44,083; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air, a global packaging leader, is seeking a Field Service Coordinator in Streetsboro, OH. The role can be performed remotely or onsite for local candidates. Pay rate is $28.00 per hour.

You will manage service requests for protective packaging equipment, dispatch field technicians, and ensure timely, high-quality service delivery. Responsibilities include creating and prioritizing work orders in ServiceMax, coordinating with multiple internal teams, and maintaining strong customer

Qualifications

• Associate's degree or equivalent experience required.
• 4-6 years' experience in field service/dispatching/scheduling, preferably in industrial equipment or manufacturing.
• Experience with ServiceMax Dispatch Console or Service Board preferred.
• Strong problem-solving and analytical skills.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.
• Strong computer skills: Outlook, Excel, Word.
• Familiarity with packaging machinery or industrial automation is a plus.
• Bilingual Spanish and English a plus.

Responsibilities

• Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.
• Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling efficiency and cost effectiveness.
• Create and schedule service work orders in ServiceMax.
• Provide clear, professional, timely updates to customers on service dates, windows, and resolutions; coordinate with internal teams as needed.
• Schedule secondary tasks with field service reps, including estimates and advanced maintenance quotes.
• Participate in weekly regional sales and service team meetings and share cross-functional information.

Skills

Problem solving

Analytical thinking

Multitasking

Microsoft Office proficiency

Education

Associate's degree or equivalent experience

Tools

ServiceMax Dispatch Console

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.

Job Description

Shift: Morning - Monday to Friday - 8:30 AM to 5:00 PM - This role can be performed remotely or onsite for candidates located in Streetsboro, OH

Pay Rate: $28.00

Position Summary

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast-pace, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives.

Using ServiceMax, the coordinator creates, prioritizes, schedules, and manages work orders while aligning closely with customers, distributors, sales teams, service leadership, and field technicians. The role requires strong situational awareness, sound judgment, and the ability to balance immediate customer needs with broader operational priorities.

By anticipating resource requirements, optimizing schedules, and maintaining clear communication, the Field Service Coordinator helps minimize customer downtime, enhance service productivity, and support overall customer satisfaction. Acting as the operational backbone of the field service organization, this role ensures technicians arrive prepared, informed, and aligned with customer expectations. Success requires tactical execution paired with strategic awareness, as decisions directly influence service performance and the company’s reputation for excellence.

• Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.
• Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling efficiency and cost effectiveness
• Create and schedule service work orders in ServiceMax.
• Proactively communicate with customers by providing clear, professional, and timely updates on service dates, arrival windows, expectations, delays, and resolutions. Coordinate cross-functionally with Shipping & Receiving, Quality, Credit, Sales, Parts, Master Data, and other teams to resolve field issues, support service execution, and facilitate internal escalations as needed. Conduct follow-ups to confirm service satisfaction and identify additional service opportunities.
• Schedule secondary tasks with field service representatives, such as not limited to service estimates, creating advanced maintenance program quotes
• Participate in and help facilitate weekly regional sales and service team meetings, sharing cross-functional information and collaborating
• Act as a backup to other Field Service Coordinators when needed.
• Build and maintain strong, professional relationships with Sealed Air customers, distributors, and internal teams.

Qualifications

• Associate's degree or equivalent experience required
• 4-6 years' experience working in a field service group, or dispatching type role, or scheduling role, or a combination thereof, preferably in industrial equipment, automation, or manufacturing environments, is preferred.
• Experience in an application-centric field service scheduling tool, module, application, or software, such as Service Max Dispatch Console or Service Board, preferred
• Strong problem-solving and analytical skills required
• Strong organizational skills and the ability to manage multiple priorities under tight deadlines
• Strong computer skills, Microsoft Outlook, Excel, and Word
• A problem-solving mindset with the ability to adapt quickly to changing situations
• Familiarity with packaging machinery or industrial automation is a plus
• Bilingual verbal and written Spanish and English a plus

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].