Tech-Savvy Retail Service Consultant

Narooma; Midland (TX); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Discounts with retail partners

Connected Day

Diversity and inclusion programs

Counselling and support services

Job summary

Optus is seeking a Retail Service Consultant to join our Midland team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences and building product knowledge across a wide range of tech solutions.

You’ll use your empathy, listening skills and service-centric approach to understand customer needs and provide personalised solutions, while supporting inquiries and maintaining a welcoming, customer-first store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer focus

Empathy

Communication

Problem solving

Tech knowledge

Team collaboration

Job description

Optus is seeking a Retail Service Consultant to join our Midland team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences and building product knowledge across a wide range of tech solutions.

You’ll use your empathy, listening skills and service-centric approach to understand customer needs and provide personalised solutions, while supporting inquiries and maintaining a welcoming, customer-first store environment.