Tech-Savvy Customer Service Rep – Manufacturing Growth

iNRCORE; Town of Persia (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent earning potential withqualif

Health, Dental, and Vision Benefits

401(k) Retirement Savings with company

Paid Holidays and generous PTO

Employee Discount Program

Job summary

iNRCORE Group seeks a Customer Service Representative at our Gowanda, NY facility. You will manage customer accounts, process orders, and support sales with timely quotes and pricing coordination.

The role emphasizes accurate records, cross-functional teamwork with Supply Chain and Engineering, and a focus on delivering exceptional customer experiences in a fast-paced manufacturing setting.

Qualifications

• Minimum of 2 years of customer service experience in a manufacturing or technical environment.
• Strong verbal and written communication skills.
• Ability to read and interpret customer specifications and documentation.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Communicate directly with customers via phone, email, and portals to address inquiries and resolve issues.
• Process customer orders, schedule changes, and maintain accurate account records.
• Prepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications.
• Maintain forecasts for assigned products and update customer portals as required.
• Coordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements.
• Support outside sales representatives with account information and lead generation.
• Participate in weekly production planning and sales meetings.
• Handle customer complaints in accordance with the company’s Quality Management System.
• Maintain up-to-date files for customer accounts and portal login information.
• Assist with invoice and payment inquiries in collaboration with Accounting.
• Promote a positive, proactive attitude and maintain professionalism in all customer interactions.
• Perform other customer-related duties as assigned.

Skills

Customer service

Microsoft Office

ERP systems

Communication

Attention to detail

Education

High school diploma required

Associate’s degree preferred

Tools

MS Office Suite

ERP systems

Job description

iNRCORE Group seeks a Customer Service Representative at our Gowanda, NY facility. You will manage customer accounts, process orders, and support sales with timely quotes and pricing coordination.

The role emphasizes accurate records, cross-functional teamwork with Supply Chain and Engineering, and a focus on delivering exceptional customer experiences in a fast-paced manufacturing setting.