Tech-Savvy Business Systems & Training Specialist (Contract)

1-800 WATER DAMAGE of Cincinnati / Dayton, OH

Cincinnati (OH)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Job summary

Novals, Inc. / Byrd Family of Companies is seeking a technology-oriented Business Systems & Software Training Specialist to support our operations team during a major software optimization initiative.

This contracted position will focus on learning, configuring, documenting, testing, and training employees on our CRM software systems, including PSA/Proven Jobs, LiveSwitch, Xactimate, and other business applications.

Qualifications

Demonstrated ability to quickly learn new software systems.
Strong computer proficiency and technology aptitude.
Excellent communication and interpersonal skills.
Ability to explain technical concepts to non-technical users.
Strong organizational and project management skills.
Excellent attention to detail.
Ability to work independently and manage multiple priorities.
Reliable transportation to and from our facility in Miamisburg, OH

Responsibilities

Learn company software platforms and business workflows quickly.
Configure and test software features under management direction.
Identify workflow improvements and recommend process efficiencies.
Assist with software implementation and adoption.
Perform data validation and quality assurance testing.
Troubleshoot basic software issues and coordinate with software vendors when needed.
Develop user guides, SOPs, and training documentation.
Conduct one-on-one and small group software training sessions.
Provide ongoing coaching and technical support to office and field personnel.
Create quick-reference guides, videos, and other learning materials.
Evaluate employee proficiency and identify additional training needs.
Analyze current workflows and identify opportunities to reduce duplication and improve efficiency.
Assist management with documenting standardized business processes.
Recommend best practices for software utilization and data integrity.
Help establish consistent procedures across departments.
Maintain accurate documentation of workflows and software procedures.
Assist with report development and data analysis.
Monitor software usage and adoption.
Prepare progress updates for leadership throughout the project.