Tech Sales & Ops Coordinator — Path to Account Manager

Computer Systems Integrators, Inc.

Milford, Northern (CT, KY)

Hybrid

USD 75,000 - 85,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

Acture Solutions Inc. in Milford, CT, is seeking a Sales & Business Operations Coordinator.

This full-time salaried role supports revenue operations, customer workflows, and cross-functional collaboration across Sales, Finance, Service Delivery, and Professional Services. You will analyze pipeline, renewal data, and pricing, drive process improvements, and develop outbound prospecting to grow the business.

Qualifications

3-5 years of experience in sales operations, revenue operations, business operations, account coordination, customer success, inside sales, business development, or a related customer-facing business role.
Demonstrated ability to independently prioritize work, evaluate business information, resolve non-routine issues, and recommend appropriate next steps.
Strong analytical and problem-solving skills, including the ability to interpret pipeline, customer, pricing, renewal, and operational information.

Responsibilities

Prioritize and manage assigned proposals, renewals, customer requests, CRM issues, onboarding matters, and revenue-lifecycle workflows based on business impact and urgency.
Analyze CRM, pipeline, activity, pricing, renewal, and operational information to identify risks, opportunities, data gaps, and recommended actions.
Coordinate assigned quote-to-cash and customer-lifecycle activities across Sales, Finance, Service Delivery, Professional Services, and technical teams.
Evaluate non-routine workflow or customer issues, determine appropriate next steps within established authority, and elevate material risks with a recommendation.
Identify sales-process, CRM, reporting, or customer-workflow improvements and recommend or implement solutions that strengthen accuracy, efficiency, and customer experience.
Maintain high-quality CRM, pipeline, account, activity, and revenue information and contribute to recurring reporting and business analysis.
Develop and execute targeted outbound prospecting through calls, email, social outreach, referrals, events, campaigns, and account research.
Research and qualify prospective customers by evaluating business needs, decision-makers, timing, potential fit, and appropriate next steps.
Participate in introductory meetings, discovery calls, customer conversations, account reviews, presentations, events, and trade shows.
Ask thoughtful discovery questions, document customer needs, and recommend appropriate follow-up or internal resources.
Manage follow-up strategy for assigned prospects and smaller opportunities and adjust outreach based on engagement, business context, and pipeline priorities.
Progressively assume responsibility for smaller opportunities and selected Connecticut customer relationships as demonstrated capability and delegated authority increase.
Develop working expertise in Acture's managed services, cybersecurity, professional services, pricing, proposals, contract structures, and recurring-revenue business model.
Represent Acture professionally and exercise sound judgment in customer communication, issue resolution, prioritization, and follow-through.
Travel up to approximately 10% for customer visits, networking events, trade shows, company meetings, training, and professional development.