Tech & Retail Operations Coordinator

Retail Computer Group LLC; Massillon (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Retail Computer Group LLC is hiring an Operations Service Coordinator in Massillon, Ohio. This role manages workflows for client quotes, billing processes, and inventory check-ins, ensuring smooth operations in a B2B and B2C environment.

The successful candidate will demonstrate strong organizational abilities, exceptional communication skills, and a detail-oriented approach. Preferred qualifications include experience in technology or retail sectors, knowledge of Microsoft Office and CRM systems.

Qualifications

• 2+ years of experience in a service coordination or customer service role in a tech/B2B environment.
• Exceptional organizational skills to manage multiple priorities and deadlines.
• Strong written and verbal communication skills, client-facing demeanor.

Responsibilities

• Serve as primary point of contact; triage incoming requests.
• Manage end-to-end workflow for hardware/software quote requests.
• Process client billing timely and accurately.

Skills

Service coordination

Customer service

Organizational skills

Communication skills

Proficiency in Microsoft Office

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business or Operations Management

Tools

ConnectWise (ticketing)

HubSpot (CRM)

Job description

Retail Computer Group LLC is hiring an Operations Service Coordinator in Massillon, Ohio. This role manages workflows for client quotes, billing processes, and inventory check-ins, ensuring smooth operations in a B2B and B2C environment.

The successful candidate will demonstrate strong organizational abilities, exceptional communication skills, and a detail-oriented approach. Preferred qualifications include experience in technology or retail sectors, knowledge of Microsoft Office and CRM systems.