Tech Retail Lead - Demos & Customer Experience

Channel Partners Solutions, LLC.; Chicago (IL); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Biweekly pay plus retention bonus

Health and wellness benefits plans

Paid time off and holidays

401(k) with employer matching

Paid training

Employee discounts

Referral bonus

Tax savings with FSAs

Job summary

Meta Lab Retail is transforming how people connect with technology in high-traffic shopping environments. You will partner with the Store Manager to develop a high-performing team and keep daily operations running smoothly, coaching staff and optimizing processes.

You will support hands-on demos of Meta Smart Glasses and Quest experiences, ensuring customer-ready experiences while maintaining organized, welcoming spaces. 3+ years in retail management is required to lead in-store performance.

Qualifications

• High School Diploma or equivalent required.
• 3+ years retail management experience required.
• 3+ years customer-facing experience in retail required.

Responsibilities

• Manage the overall operation of the location including opening/closing, inventory management, logistics, retail technology, POS, cash handling & weekly/daily performance reports.
• Develop and execute operational strategies to streamline processes within the store.
• Be on the ground in partnership with Meta’s tech team to ensure customer experiences are working correctly and maintained.
• Support the Retail Manager in performance management of the team.
• Lead in the Store Director’s absence.
• Be an expert on client’s industry-leading products sold in-store.
• Perform other tasks as assigned by management.

Skills

Interpersonal communication

Conflict resolution

Time management

Organization

Google Workspace

Office 365

Outlook

Excel

PowerPoint

Tools

Google Workspace

Office 365

Excel

PowerPoint

Outlook

Job description

Meta Lab Retail is transforming how people connect with technology in high-traffic shopping environments. You will partner with the Store Manager to develop a high-performing team and keep daily operations running smoothly, coaching staff and optimizing processes.

You will support hands-on demos of Meta Smart Glasses and Quest experiences, ensuring customer-ready experiences while maintaining organized, welcoming spaces. 3+ years in retail management is required to lead in-store performance.