Tech Repair Specialist — Diagnostics & In-Store Support

Best Buy; Warwick (RI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy in Warwick, RI seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in-store. You’ll listen to needs, troubleshoot issues and follow our procedures to deliver great service.

You’ll perform repairs, document requests, collaborate with team members and maintain up-to-date knowledge through training. A 6-month hands-on diagnostic/repair experience and comfort with a flexible schedule are required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing & troubleshooting

Repair technology devices

Customer service orientation

Job description

Best Buy in Warwick, RI seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in-store. You’ll listen to needs, troubleshoot issues and follow our procedures to deliver great service.

You’ll perform repairs, document requests, collaborate with team members and maintain up-to-date knowledge through training. A 6-month hands-on diagnostic/repair experience and comfort with a flexible schedule are required.