Tech Ops Engineering Manager — Platform Reliability

SCIENTIFIC GAMES; Grove City (OH); On-site; USD 115,000 - 135,000; Full time

Job summary

Scientific Games, a leader in lottery and interactive gaming, seeks a Manager, Tech Ops Engineering to oversee site operations and ensure performance and reliability of systems across jurisdictions. You will guide Tech Ops Engineers, coordinate with customers and internal teams, and drive efficient support workflows.

The role requires supervising staff, mentoring, and ensuring on-time project delivery while adhering to corporate standards and best practices.

Qualifications

• Associate degree in computer science or related field required; bachelor’s degree preferred.
• Minimum 10 years of progressive technical management experience, supporting enterprise-scale transactional platforms.
• Experience in the lottery and gaming industry is considered an asset.
• On call 24x7 for operational support.
• Knowledge of ITIL best practices for incident and problem management.

Responsibilities

• Continuously monitors online system performance, identifying and reporting anomalies or incidents to Management, Corporate, and Operations Support Teams.
• Provides tier-2 support for all incidents, coordinating and managing resolution efforts until issues are fully resolved.
• Ensures timely communication of incidents and reports to the Lottery as required.
• Leads the Site Team’s participation in projects, ensuring assigned tasks are completed on time, meet quality standards, and comply with contractual obligations.
• Overseas the development and maintenance of operational procedures to enhance efficiency and standardization.
• Coordinates, manages, and conducts continuous training on operational processes, procedures, and best practices to maintain system reliability.
• Manages the deployment of software into the production environment, ensuring minimal disruption and adherence to best practices.
• Ensures the regular patching and upgrading of operating systems, middleware, and applications, ensuring alignment with corporate and Lottery standards, as well as industry best practices.
• Team Management:
• Responsible for hiring and managing staff in accordance with corporate guidelines.
• Reviews and evaluates work performed by the Tech Ops Engineers and other operations staff.
• Mentors, monitors, and provides ongoing guidance to operational staff.
• Effectively communicates with all levels of management to address and resolve operational challenges efficiently.
• Must be available to work flexible hours as required to support operational needs.
• Provides backup support by filling in for absent team members as needed.
• Performs all job functions and additional responsibilities as assigned.

Skills

Leadership

Time management

Communication

Interpersonal skills

Education

Associate degree in CS

Bachelor’s degree preferred

Tools

Windows OS

Linux

VMware

SAN

Relational databases

Non-relational databases

ITIL

Job description

Scientific Games, a leader in lottery and interactive gaming, seeks a Manager, Tech Ops Engineering to oversee site operations and ensure performance and reliability of systems across jurisdictions. You will guide Tech Ops Engineers, coordinate with customers and internal teams, and drive efficient support workflows.

The role requires supervising staff, mentoring, and ensuring on-time project delivery while adhering to corporate standards and best practices.