Tech Operations Leader — Incident Response & Restoration
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Job summary
McKesson is seeking a Senior Manager, Technical Operations Support in Columbus, OH to lead a skilled team delivering advanced operational support, incident command, and rapid service restoration across our technology environment. You will partner with engineering, SRE, product, and operations to drive reliability and continuous improvement.
The role requires strong leadership, 9+ years in technical operations, and experience guiding complex production environments.
Qualifications
- Bachelor's degree or equivalent experience.
- 9+ years of experience in technical operations, network operations, production support, or related technology disciplines.
- 1+ years of leadership or management experience.
- Experience leading teams in complex production environments.
- Strong understanding of technical troubleshooting, service restoration, incident response, and operational support practices.
- Experience with AI driven tools (Claude) and building agents for incident response support.
Responsibilities
- Lead and develop a team providing advanced technical operations support, incident command, and escalation management.
- Establish operational standards, performance expectations, and capability development plans for the Technical Operations Support function.
- Oversee Tier-2 support activities, including network operations, production diagnostics, service restoration, and controlled remediation.
- Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions.
- Partner with engineering, site reliability engineering (SRE), product, and operations teams to accelerate issue resolution and improve service reliability.
- Drive operational excellence through process improvement, incident analysis, and service performance initiatives.
- Lead vendor and partner escalations as needed to restore service and resolve customer-impacting issues.
- Ensure participation in a structured 24x7 on-call model supporting operational escalation and Incident Command coverage.
Skills
Education
Tools
Job description
McKesson is seeking a Senior Manager, Technical Operations Support in Columbus, OH to lead a skilled team delivering advanced operational support, incident command, and rapid service restoration across our technology environment. You will partner with engineering, SRE, product, and operations to drive reliability and continuous improvement.
The role requires strong leadership, 9+ years in technical operations, and experience guiding complex production environments.
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