Senior Tech Operations Leader — Incident Command & 24/7 Support

McKesson’s Corporate; Columbus (OH); On-site; USD 99,000 - 165,000; Full time

Benefits offered by this job

On-site culinary team

Flexible hours

Paid benefits

Job summary

McKesson is seeking a Senior Manager, Technical Operations Support to lead a team responsible for advanced operational support, incident command, and escalation readiness across the technology environment. The role bridges frontline operations and engineering, delivering Tier-2 support and structured diagnostics to restore services efficiently.

You will establish standards, develop capabilities, and drive continuous improvement across technical operations.

Qualifications

• Bachelor's degree or equivalent experience.
• 9+ years in technical operations or related technology disciplines.
• 1+ year of leadership or management experience.
• Experience leading teams in complex production environments.
• Strong understanding of troubleshooting, service restoration, incident response, and operational support practices.
• Experience with AI driven tools (Claude) for incident response support.
• ITIL Foundation (V4 or V5) certifications required.
• Preferred: networking, cloud, systems administration certifications.
• Kepner-Tregoe or similar training.

Responsibilities

• Lead and develop a team providing advanced technical operations support, incident command, and escalation management.
• Establish operational standards and capability development plans for Technical Operations Support.
• Oversee Tier-2 support activities including network operations, production diagnostics, and service restoration.
• Ensure readiness and execution of Incident Command capabilities for high-severity outages.
• Partner with engineering, SRE, product, and operations teams to accelerate issue resolution and improve reliability.
• Drive operational excellence through process improvement and incident analysis.

Skills

Leadership

Incident command

Troubleshooting

AI tools Claude

ITIL Foundation

KT Problem Solving/Decision Making

Incident leadership

Cross-team collaboration

Education

Bachelor's degree or equivalent

Tools

Azure

AWS

Google Cloud

Job description

McKesson is seeking a Senior Manager, Technical Operations Support to lead a team responsible for advanced operational support, incident command, and escalation readiness across the technology environment. The role bridges frontline operations and engineering, delivering Tier-2 support and structured diagnostics to restore services efficiently.

You will establish standards, develop capabilities, and drive continuous improvement across technical operations.