Enterprise Platform Operations & Incident Lead

McKesson; Irving (TX); Hybrid; USD 145,000 - 242,000; Full time

Job summary

McKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations for regulated supply chain environments. You will drive platform reliability, incident response, governance, and cross-functional execution across enterprise technology teams.

The role requires leading high-severity incident management, coordinating recovery efforts, and partnering with technology, operations, and executive stakeholders to ensure business continuity and DSCSA compliance.

Qualifications

• 10+ years of experience in IT Operations, Platform Operations, Incident Management, Service Management, Enterprise Applications, or related technology leadership roles.
• Experience leading major incident response, crisis management, or enterprise operational command-center activities.
• Experience working with DevOps processes, enterprise integrations, supply chain systems, or regulated technology platforms.
• Strong knowledge of IT Service Management (ITSM) processes, incident management, problem management, and service delivery.
• Demonstrated ability to lead cross-functional teams and coordinate multiple parallel workstreams under tight timelines.
• Excellent verbal and written communication skills with experience presenting to executives and business leaders.
• Experience managing offshore teams, managed service providers, and vendor relationships.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

Responsibilities

• Lead enterprise-wide incident management for critical business systems, rapidly assessing operational, customer, regulatory, and shipment impacts.
• Serve as the primary escalation leader during high-priority incidents, coordinating restoration efforts and driving resolution to minimize business disruption.
• Mobilize and direct cross-functional teams including SAP ATTP, SAP Basis, OTC, Portal, WMS, Integration, Infrastructure, and external service providers.
• Develop and execute platform operations strategies that align with business objectives, security requirements, compliance standards, and enterprise priorities.
• Own executive and stakeholder communications, translating technical status into clear business-impact updates and actionable decisions.
• Guide platform governance, operational standards, continuous improvement initiatives, and service performance management.
• Partner with operations leaders to assess customer impact and communicate effectively with strategic customers and executive stakeholders.
• Drive platform reliability, scalability, automation, vendor performance, and operational excellence across technology ecosystems.

Skills

IT Operations Leadership

Incident Management

Cross-functional Leadership

Executive Communication

Vendor Management

Offshore Team Management

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

SAP ATTP

SAP Basis

OTC

WMS

Integration Platform

Infrastructure Operations

Kubernetes

Job description

McKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations for regulated supply chain environments. You will drive platform reliability, incident response, governance, and cross-functional execution across enterprise technology teams.

The role requires leading high-severity incident management, coordinating recovery efforts, and partnering with technology, operations, and executive stakeholders to ensure business continuity and DSCSA compliance.