Tech Operations Coordinator: Help Desk & Onboarding

Information Technology Senior Management Forum; Plano (TX); On-site; USD 63,000 - 72,000; Full time

Job summary

Capital One is seeking a Principal Coordinator, Tech Operations to join a large, geographically dispersed organization. The role involves providing remote technical support for Windows/Mac laptops, mobile devices, and password resets, with emphasis on first-call resolution and strong communication.

The position requires at least 1 year of remote help desk experience, a high school diploma or equivalent, and may include onboarding responsibilities and collaboration with agents.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of remote help desk support experience.
• Strong written and verbal communication skills.
• Ability to troubleshoot laptop and mobile device issues.

Responsibilities

• Provide technical support through remote access tools to resolve end user issues and achieve first call resolution.
• Monitor and respond to tickets, calls, chats, or in-person service requests quickly.
• Interact with end users via soft phone or chat to resolve software and hardware issues.
• Utilize ServiceNow to track and elevate tickets for end users.
• Assist with onboarding of new Agents by training and shadowing.
• Perform other tasks as needed by manager.

Skills

Communication skills

Remote support

Customer service

Problem solving

Education

High School Diploma

Associate’s Degree in Computer Science/Information Systems/Engineering

Tools

ServiceNow

Job description

Capital One is seeking a Principal Coordinator, Tech Operations to join a large, geographically dispersed organization. The role involves providing remote technical support for Windows/Mac laptops, mobile devices, and password resets, with emphasis on first-call resolution and strong communication.

The position requires at least 1 year of remote help desk experience, a high school diploma or equivalent, and may include onboarding responsibilities and collaboration with agents.