Tech Ops Coordinator: Remote Help Desk

Capital One Group; New York, Northern (NY, KY); Hybrid; USD 75,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Job summary

Capital One seeks a customer-focused Tech Operations professional to provide remote help desk support for Windows and Mac issues, device support, and password resets. You will handle tickets via ServiceNow, assist with agent onboarding, and escalate when needed.

Strong communication and at least 1 year of experience are required, with ITIL or device certificates preferred. New York, NY location with salary guidance provided; Capital One emphasizes a comprehensive benefits package and equal

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of remote help desk support experience.
• Preferred: Associate’s Degree in Computer Science, Information Systems, and Engineering.
• 2+ years of remote help desk support experience.
• 1+ year of Mac support experience.
• 1+ year of Windows OS support experience.
• ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate.

Responsibilities

• Provide technical support through remote access tools to resolve end user issues and achieve first call resolution.
• Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests.
• Interact with end users via soft phone or chat modules to resolve software and hardware issues.
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users.
• Assist with onboarding of new Agents by training and allow others to shadow.
• Perform other tasks as needed and instructed by your manager.

Skills

Remote help desk

Mac support

Windows OS support

Communication skills

Ticketing tools

Education

Associate’s Degree in Computer Science/IS/Engineering

Tools

ServiceNow

Job description

Capital One seeks a customer-focused Tech Operations professional to provide remote help desk support for Windows and Mac issues, device support, and password resets. You will handle tickets via ServiceNow, assist with agent onboarding, and escalate when needed.

Strong communication and at least 1 year of experience are required, with ITIL or device certificates preferred. New York, NY location with salary guidance provided; Capital One emphasizes a comprehensive benefits package and equal