Tech Op. Analyst

Becklar, LLC; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefit plans

401(k) retirement plan

Parental leave

Wellbeing perks

Generous PTO

Job summary

Becklar, LLC is seeking a Technical Analyst to serve as the primary liaison between Becklar and its dealers. You will support dealer needs, align processes, and ensure dealers utilize current technologies effectively.

The role collaborates with internal teams and external partners to improve efficiencies and provide ongoing support and education. You will educate dealers on new technologies, configure systems, and help with data updates and reporting while monitoring KPIs and ensuring

Qualifications

• High school diploma required; associate's degree preferred.
• Experience in customer service, technical support, or account management is preferred.
• Strong communication and relationship-building skills are essential.
• Ability to work under pressure and manage multiple priorities.
• Proficiency with Microsoft Office and Google Workspace; comfortable with technical systems.

Responsibilities

• Act as main point of contact for dealers, providing day-to-day support and guidance.
• Build strong relationships with dealers to understand operational needs.
• Educate dealers on new technologies, tools, and procedures to improve efficiency.
• Create and deliver presentations and training sessions for dealers.
• Implement new systems, processes, and technology solutions.
• Collaborate with internal teams to resolve issues and support dealer requests.
• Assist with account setup, conversions, and data updates.
• Configure third-party communication services and test device integrations.
• Register, activate, and manage cellular devices and SIM cards.
• Set up reports and support procedural updates.
• Monitor and meet team and individual KPIs.
• Ensure timely completion of data requests, onboarding, and account updates.
• Maintain regular communication with dealers, including quarterly check-ins.
• Identify opportunities to improve dealer efficiency and profitability.
• Provide consistent, high-quality customer service across all interactions.

Skills

Customer service

Technical support

Account management

Communication

Relationship building

Data entry

Problem-solving

Teamwork

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Office

Google Workspace

CRM software

Job description

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Job Summary

Under the direction of the Technical Account Manager, the Technical Analyst serves as the primary liaison between Becklar and its dealers. This role is responsible for supporting dealer needs, aligning processes and procedures, and ensuring dealers are utilizing current technologies effectively. The Technical Analyst works closely with internal teams and external partners to improve efficiencies, implement solutions, and provide ongoing support and education to dealers.

What You’ll Do

• Act as the main point of contact for dealers, providing day-to-day support and guidance
• Build strong relationships with dealers to understand their operational needs
• Educate dealers on new technologies, tools, and procedures to improve efficiency
• Create and deliver presentations and training sessions for dealers
• Implement new systems, processes, and technology solutions
• Collaborate with internal teams to resolve issues and support dealer requests
• Assist with account setup, conversions, and data updates
• Configure third-party communication services and test device integrations
• Register, activate, and manage cellular devices and SIM cards
• Set up reports and support procedural updates
• Monitor and meet team and individual KPIs
• Ensure timely completion of data requests, onboarding, and account updates
• Maintain regular communication with dealers, including quarterly check-ins
• Identify opportunities to improve dealer efficiency and profitability
• Provide consistent, high-quality customer service across all interactions

What You’ll Need

• High school diploma required (associate’s degree preferred)
• Experience in customer service, technical support, or account management preferred
• Strong communication and relationship-building skills
• Ability to work under pressure and manage multiple priorities
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office and Google Workspace
• Comfortable working with technical systems, data entry, and software tools
• Problem-solving mindset with the ability to resolve issues proactively
• Ability to work independently with moderate supervision
• Strong teamwork and collaboration skills

What’s in it for you?

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

Becklar offers the only SMART Critical Event Protection Platform, delivering critical event monitoring and response solutions through a comprehensive suite of lifesaving and life-enhancing technologies. This platform uniquely provides customizable and comprehensive safety solutions to offer unmatched protection to People, Property and Employees through any endpoint. Advanced AI technologies are unified with skilled operators in the platform to provide industry-leading services across diverse sectors, including video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response. Designed for action in urgent situations, the Becklar Smart Critical Event Platform delivers swift intervention in the moments that matter.