Tech Op. Analyst

Becklar, LLC; Ogden (UT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Parental leave

Wellbeing and lifestyle perks

Generous PTO

Job summary

Becklar, LLC in Ogden, Utah, seeks a Technical Analyst to serve as the primary liaison between Becklar and its dealers. You will provide day-to-day support, educate dealers on new technologies, and deliver trainings to improve efficiency and adoption of systems.

You'll collaborate with internal teams to resolve issues, set up accounts, and manage data updates, ensuring timely responses to dealer requests while tracking KPIs and maintaining strong relationships.

Qualifications

• High school diploma required (associate’s degree preferred).
• Experience in customer service, technical support, or account management preferred.
• Strong communication and relationship-building skills.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work under pressure and manage multiple priorities.
• Strong teamwork and collaboration skills.

Responsibilities

• Act as the main point of contact for dealers, providing day-to-day support and guidance.
• Build strong relationships with dealers to understand their operational needs.
• Educate dealers on new technologies, tools, and procedures to improve efficiency.
• Create and deliver presentations and training sessions for dealers.
• Implement new systems, processes, and technology solutions.
• Collaborate with internal teams to resolve issues and support dealer requests.
• Assist with account setup, conversions, and data updates.
• Configure third-party communication services and test device integrations.
• Register, activate, and manage cellular devices and SIM cards.
• Set up reports and support procedural updates.
• Monitor and meet team and individual KPIs.
• Ensure timely completion of data requests, onboarding, and account updates.

Job description

About BecklarBecklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.Job SummaryUnder the direction of the Technical Account Manager, the Technical Analyst serves as the primary liaison between Becklar and its dealers. This role is responsible for supporting dealer needs, aligning processes and procedures, and ensuring dealers are utilizing current technologies effectively.The Technical Analyst works closely with internal teams and external partners to improve efficiencies, implement solutions, and provide ongoing support and education to dealers.What You’ll DoAct as the main point of contact for dealers, providing day-to-day support and guidanceBuild strong relationships with dealers to understand their operational needsEducate dealers on new technologies, tools, and procedures to improve efficiencyCreate and deliver presentations and training sessions for dealersImplement new systems, processes, and technology solutionsCollaborate with internal teams to resolve issues and support dealer requestsAssist with account setup, conversions, and data updatesConfigure third-party communication services and test device integrationsRegister, activate, and manage cellular devices and SIM cardsSet up reports and support procedural updatesMonitor and meet team and individual KPIsEnsure timely completion of data requests, onboarding, and account updatesMaintain regular communication with dealers, including quarterly check-insIdentify opportunities to improve dealer efficiency and profitabilityProvide consistent, high-quality customer service across all interactionsWhat You’ll NeedHigh school diploma required (associate’s degree preferred)Experience in customer service, technical support, or account management preferredStrong communication and relationship-building skillsAbility to work under pressure and manage multiple prioritiesStrong attention to detail and organizational skillsProficiency with Microsoft Office and Google WorkspaceComfortable working with technical systems, data entry, and software toolsProblem-solving mindset with the ability to resolve issues proactivelyAbility to work independently with moderate supervisionStrong teamwork and collaboration skillsWhat’s in it for you?At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.Here’s a snapshot of what we offer:Competitive compensation and opportunities to share in our successComprehensive health benefit plans to support you and your wellbeing401(k) retirement plan with company contributionInclusive parental leave designed to support all parents and caregiversWellbeing and lifestyle perks to support personal growth, connection, and balanceGenerous PTO so you can recharge, give back, and take care of what matters mostEEO StatementBecklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.