Customer Service Team Operator

Becklar; Cedar City (UT); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Starting pay $14.50/hour

Graves starting pay $15.50/hour

Tuition reimbursement up to $1,000+/yr

Free mental health assistance

401k match

NO SALES or Surveys

A FUN team

Job summary

Becklar is seeking a part-time Alarm Monitoring Assistant in Utah. You will process alarm signals, dispatch authorities, test systems, and document responses. The role requires reliability for day/early shifts in a 24/7 operation, with weekend and holiday work.

Starting pay is competitive with 14.50–15.50 USD/hour, plus benefits. Training is provided, and a strong emphasis on safety and customer care is required.

Qualifications

• Must be 18 years of age or older with a high school diploma or GED.
• Must be available to work Day/Early morning shifts.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• Willing to work 1 weekend day each week or every other weekend; willing to work holidays.
• Able to commit for 6 months.
• Must pass a 2-week paid training class.
• Must pass pre-employment drug test and background check.

Responsibilities

• Process alarm signals quickly, accurately and professionally.
• Dispatch authorities to subscribers' locations in emergencies; verify help is on the way.
• Assist alarm company partners with alarm system tests.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete tasks.
• Participate in ongoing training and development to improve alarm handling and professional growth.

Skills

Customer service

Typing 40 wpm

Flexible shifts

Weekend work

Background check

Drug test

6-month commitment

Training program

Education

High School Diploma or GED

Job description

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Who We Are

Becklar Enterprise Monitoring is one of the fastest-growing alarm monitoring companies in the nation, headquartered in Ogden, UT near Weber State. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero!

Reasons You'll Love Working At Becklar

• Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part-Time - 16-29 hours/week.
• Starting pay $14.50/hour & Graves starting pay $15.50/hour
• Tuition reimbursement up to $1,000+/year.
• Free mental health assistance & 401k match for all employees!
• NO SALES or Surveys, you will just be helping people stay safe.
• A FUN team, company parties, weekly pay days, professional development, and more!

What You'll Do

• Process alarm signals quickly, accurately and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed

• Must be 18 years of age or older with a high school diploma or GED
• Must be available to work Day/Early morning shifts
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
• Ability to make a 6 month commitment to work here.
• Must be able to pass a 2 week fully-paid training class.
• Must be able to pass a pre-employment drug test and background check.

What’s in it for you?

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a Snapshot Of What We Offer

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

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