Technical Onboarding Specialist

STAND 8 Technology Consulting; Vinings (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as a Technical Onboarding Specialist at a forward-thinking company. This role involves collaborating with leading financial institutions to enhance their adoption of a cutting-edge SaaS platform. You will be instrumental in training customers, gathering requirements, and ensuring that their needs are met through effective solutions. If you have a passion for technology and a knack for problem-solving, this position offers a chance to make a significant impact while working in a dynamic environment. Join a team dedicated to delivering exceptional value and fostering customer success.

Benefits

Medical coverage

Dental/Vision coverage

401(k) retirement savings plan

Company-paid Employee Assistance Program

Discount programs

Qualifications

• 1-2 years of experience in a customer-facing, technical role is required.
• Strong IT/Information Systems knowledge is essential.

Responsibilities

• Train customers on platform best practices and gather requirements.
• Liaise between clients and internal teams to support project delivery.

Skills

Problem-solving

Communication skills

Interpersonal skills

Organizational skills

Technical knowledge

Education

1-2 years in a technical role

Tools

APIs

C#

Job description

STAND 8 Technology Consulting provided pay range

This range is provided by STAND 8 Technology Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $36.00/hr

We are seeking a highly motivated Technical Onboarding Specialist to join our team. This is an exciting opportunity to collaborate with some of the world's leading financial institutions, delivering impactful projects and supporting their adoption of our cutting-edge SaaS platform. If you are a problem-solver with strong technical knowledge and a passion for helping customers succeed, we would love to hear from you!

Responsibilities

• Train and guide customers to adopt platform best practices.
• Gather client requirements and convert them into documentation and deliverables for internal teams.
• Solve business needs using platform capabilities.
• Perform configuration and testing in our application to meet client requirements.
• Liaise between clients, Project Managers, Product Owners, Developers, and other stakeholders to support project delivery.
• Become a subject matter expert in our application, supporting both customers and internal teams.
• Advocate for customers, driving the ongoing development and improvement of our system.
• Create, maintain, and enhance onboarding documentation.

Requirements

• Passion for delivering value-added solutions to help customers succeed.
• Excellent communication and interpersonal skills, with the ability to operate in a B2B environment and discuss technical details with clients.
• Exceptional organizational skills and attention to detail.
• 1-2 years of experience in a customer-facing, technical role (e.g., Technical Business Analyst, Implementation Consultant, Developer) with a SaaS provider.
• Strong IT/Information Systems knowledge.
• Familiarity with technical integrations (e.g., APIs).
• Problem-solving mindset and ability to work effectively in dynamic environments.

Nice to have

• Experience in banking/financial services or Statistics/Financial mathematics.
• Knowledge of C# or the ability to read and write basic code.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Technology, Information and Internet