Tech Manager Operations

Trafilea; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Trafilea is seeking an experienced IT Operations leader to transform their IT Ops into a highly automated, AI-powered system. You’ll lead a Tech Ops team, manage cloud infrastructure, and implement innovative solutions to improve business performance.

The ideal candidate will have over 5 years of experience in leading IT Operations in fast-paced environments and a solid understanding of the business impact of technology.

Qualifications

• 5+ years leading IT Operations / Tech Ops teams in relevant environments.
• 3+ years managing cloud infrastructure, particularly AWS.
• Proven track record in incident management performance improvements.

Responsibilities

• Lead the transformation of IT Ops into an automated, AI-driven system.
• Rebuild IT Operations leveraging AI, automation, and data.
• Design and scale a Business Support engine to remove bottlenecks.

Skills

IT Operations Leadership

Cloud Infrastructure Management

Automation Workflows

Incident Management

Team Building

Data-Driven Decision Making

Strong Communication

Tools

AWS

n8n

Zapier

Job description

Job Responsibilities

You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue).

This is not a maintenance role. This is a build & scale role.

You will:

• Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)

• Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage

• Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth

• Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents

• Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale

• Build and scale a high-performance Tech Ops team (2–5 hires per quarter)

Job Qualifications

• 5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar)

• 3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability

• Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)

• Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)

• Hands‑on experience managing incident management systems, service desks, and escalation processes at scale

• Experience working in fast‑paced, high‑growth environments with constant prioritization changes

• Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost)

• Proven experience building or scaling teams (hiring, structuring, performance management)

• Experience working with KPIs, dashboards, and data‑driven decision making

• Strong communication skills with the ability to interact with technical and non-technical stakeholders

• Advanced English level (you’ll work with global teams)