Tech Manager

Prestige Cruise Services LLC; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NCLH) is seeking a Technology Manager to lead a team delivering enterprise technology solutions across guest-facing operations, embarkation, port operations, casino platforms, procurement, logistics, and inventory management.

The role emphasizes secure, scalable systems, governance, and cross-functional collaboration to drive reliable, innovative technology outcomes. The Technology Manager will ensure adherence to SDLC, optimize performance, manage vendor

Qualifications

• 7+ years of progressive experience in enterprise application development, systems integration, or technology operations.
• 2+ years of people management or supervisory experience.
• Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments.
• Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
• Experience working within structured SDLC, governance, and compliance frameworks.

Responsibilities

• Lead and develop a team of engineers, analysts, or technical leads responsible for application delivery and support.
• Oversee design, development, implementation, and support of systems across assigned verticals.
• Ensure adherence to SDLC, change management, incident management, and governance standards.
• Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
• Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
• Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
• Contribute to budgeting, capacity planning, and resource forecasting activities.

Education

Bachelor's Degree

Tools

Cloud platforms

ITIL

SOX/ITGC governance

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Technology Manager is responsible for leading a team that delivers and supports enterprise technology solutions This role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest-facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. The Technology Manager ensures solutions are secure, scalable, and aligned with business priorities while maintaining governance and compliance standards. This position combines people leadership, technical oversight, and cross-functional collaboration to drive reliable and innovative technology outcomes.

POSITION RESPONSIBILITIES

• Lead and develop a team of engineers, analysts, or technical leads responsible for application delivery and support.
• Ensure successful execution of short- to mid-term (1-3 year) technology plans aligned with business and enterprise strategy.
• Oversee design, development, implementation, and support of systems across assigned verticals.
• Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
• Ensure adherence to Software Development Life Cycle (SDLC), change management, incident management, and governance standards.
• Monitor system performance, availability, and reliability; drive root cause analysis and long-term remediation strategies.
• Provide oversight of integrations between onboard and corporate systems and third-party vendor platforms.
• Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
• Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
• Contribute to budgeting, capacity planning, and resource forecasting activities.
• Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience.
• Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors.
• Perform other job-related duties as assigned.

QUALIFICATIONS

• DEGREE TYPE:
• Bachelor's Degree
• FIELD(S) OF STUDY:
• Computer Science, Information Systems, Engineering, Business Technology or related field
• EXPERIENCE
• Minimum of 7+ years of progressive experience in enterprise application development, systems integration, or technology operations.
• Minimum of 2+ years of people management or supervisory experience.
• Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments.
• Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
• Experience working within structured SDLC, governance, and compliance frameworks.
• Preferred:
• Experience supporting distributed environments including shipboard or port operations.
• Experience managing vendor-delivered systems and integration partnerships.
• Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms.

COMPETENCIES & SKILLS

• Demonstrated ability to lead, coach, and develop high-performing technical teams.
• Strong understanding of enterprise system architecture and integration principles.
• Ability to balance operational stability with innovation and modernization initiatives.
• Effective stakeholder management and cross-functional collaboration skills.
• Strong analytical and decision-making capabilities in complex technical environments.
• Knowledge of IT governance, risk management, security, and audit controls (e.g., SOX/ITGC where applicable).
• Ability to manage multiple initiatives and shifting priorities in a fast-paced, operationally driven environment.
• Clear and effective communication skills with technical and non-technical stakeholders.

CERTIFICATIONS & LICENSES

• Relevant certifications in cloud platforms, enterprise systems, IT service management (e.g., ITIL), or project/program management preferred but not required.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate