Technology Communications Manager

NCL Bahamas Ltd.; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Technology Communications Manager to develop, coordinate, and deliver clear, strategic tech communications for the Global Technology Organization.

You will translate complex technology strategies into compelling narratives for executives, employees, and external partners, partnering with Strategy, PMO, Change Management, and Technology leadership. You will lead communication strategy for technology programs, platform launches, and organizational

Qualifications

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism or related field.
• 7+ years of professional experience in corporate or technology communications.
• Strong writing, editing, and storytelling skills for executive-level content.
• Experience crafting communication plans for programs, change initiatives, or enterprise-wide initiatives.

Responsibilities

• Develop and execute the annual GTO communications strategy aligned to technology priorities and transformation goals.
• Define communication plans for major programs, executive announcements, and organizational changes.
• Partner with Technology Strategy and Change teams to ensure narrative alignment across channels.
• Craft speeches, scripts, talking points, and leadership messaging for the CTO, SVPs, and key technology leaders.
• Support preparation and communication for leadership forums, ELT updates, town halls, and board materials.
• Ensure communication is clear, professional, and consistent with enterprise tone and brand.
• Create high-quality content that informs, engages, and inspires GTO teams.
• Highlight technology achievements, innovation, and cultural initiatives.

Skills

Storytelling

Executive communications

Content strategy

Collaboration

Writing/editing

Education

Bachelor's Degree in Communications/PR/Marketing

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Technology Communications Manager is responsible for developing, coordinating, and delivering clear, consistent, and strategic communication that advances the goals of the Global Technology Organization (GTO). Reporting to the Director of Technology, Strategy, and Communications, this role translates complex technology strategies, programs, and changes into compelling narratives that resonate with executives, employees, business stakeholders, and external partners. The Technology Communications Manager partners with Strategy, PMO, Change Management, and Technology leadership to ensure communication is aligned, timely, and supports the adoption and understanding of major technology initiatives. The role ensures GTO operates with a unified voice—reinforcing transparency, accountability, and a culture of partnership across the enterprise.

POSITION RESPONSIBILITIES

• Develop and execute the annual GTO communications strategy aligned to technology priorities and transformation goals
• Define communication plans for major programs, executive announcements, and organizational changes
• Partner with Technology Strategy and Change teams to ensure narrative alignment across all channels
• Craft speeches, scripts, talking points, and leadership messaging for the CTO, SVPs, and key technology leaders
• Support preparation and communication for leadership forums, ELT updates, town halls, and board-level materials
• Ensure communication is clear, professional, and consistent with enterprise tone and brand
• Create high‑quality content that informs, engages, and inspires GTO teams
• Develop newsletters, updates, intranet content, and storytelling assets that articulate technology value
• Highlight technology achievements, innovation, and cultural initiatives
• Lead communication strategy for technology programs, platform launches, operating model changes, and new capabilities
• Translate technical concepts into accessible, user‑friendly content
• Support aligned communications across Program, PMO, and Change teams
• Manage communication channels (email, intranet, Teams, town halls, events) to ensure messages reach the right audiences
• Measure communication effectiveness through engagement metrics, feedback, and analytics
• Continuously improve channel strategy and content delivery
• Establish templates, standards, and best practices for technology communications
• Ensure consistency of message, tone, brand, and narrative across all GTO communications
• Provide guidance and coaching to technology leaders on effective communication

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Communications, Public Relations, Marketing, Journalism or Related Field

EXPERIENCE 7+ years of professional experience in corporate communications, technology communications, or related roles

Strong writing, editing, and storytelling skills with experience crafting executive‑level content. Demonstrated ability to simplify complex technology topics for broad audiences Experience building communication plans for programs, change initiatives, or enterprise‑wide

COMPETENCIES & SKILLS Experience working within a large, global, or matrixed technology organization Knowledge of change management principles and adoption strategies Familiarity with communicating within transformation or modernization environments Strong stakeholder management and influencing skills Ability to manage multiple communication streams with high quality and quick turnaround Experience with multimedia content (visual storytelling, video scripts, slide narratives)authority and build trusted partnerships across functions Clear, concise communicator: able to deliver messages that are easily understood across diverse audiences Strategic storyteller: connects technology priorities to business value and employee impact Executive presence: comfortable shaping communications for senior leaders and ELT forums Highly responsive and collaborative: able to partner effectively across the organization Detail‑oriented and quality‑driven: maintains high standards in tone, clarity, and accuracy Calm under pressure: handles tight deadlines, sensitive messaging, and rapid change well

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

• At a Glance
• Brand Overview Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc