Tech Lead Manager, AI & App Experience

United States Digital Space LLC; New York (NY); On-site; USD 199,000 - 275,000; Full time

Benefits offered by this job

Bonus eligibility

Competitive equity package

Benefits

Job summary

the company is seeking an engineering leader to guide one of the AI & App Experience (AAX) squads, including Jade, our AI-powered financial assistant. You will hire, coach, and shape a 4-5 person team, own end-to-end delivery, and write production code alongside engineers.

You will drive the squad's technical direction, adopt AI tooling, and ensure safe, scalable LLM-powered features. Collaboration with Product, Design, Data Science, and Risk is essential for quarterly planning and delivery.

Qualifications

• 2+ years in people management responsibilities.
• Hands-on coding ability and the desire to keep it.
• Track record using AI-assisted development tools to accelerate delivery.
• AI-native fluency and practice across the team.
• Experience shipping LLM-powered products with guardrails and observability.
• Strong cross-functional collaboration with Product, Design, Data Science.
• Ability to motivate a team through aggressive schedules and goals.
• Enjoy learning and diving into how things work.

Responsibilities

• Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, coaching, performance.
• Own end-to-end delivery for the squad from sprint planning to SLAs and health.
• Write and ship code alongside the team and review PRs.
• Set technical direction and quality bar, via tech lead or in your own role.
• Use AI coding agents to raise team leverage and establish durable practices.
• Guide design and delivery of LLM-powered capabilities with guardrails and observability.
• Partner with Product, Design, Data Science, and Risk on scope and planning.
• Act as cross-functional tech lead and coordinate capabilities and dependencies.
• Identify technical debt and advocate for sustainable engineering and on-call health.
• Build growth paths for engineers toward higher IC levels or TLM role.
• Contribute to broader AAX and company engineering initiatives.

Skills

People management

Hands-on coding

AI tooling adoption

LLM/AI fluency

Cross-functional collaboration

System design

Mentoring

Problem solving

Tools

Python

Ruby

React Native

AWS services

SOA

Job description

About the role

the company is looking for an engineering leader to help manage and guide one of the AI & App Experience (AAX) engineering teams. the company’s AAX org is building the next generation of the the company member experience, including Jade, our AI-powered financial assistant. Jade helps millions of members manage their spending, stay on top of subscriptions, and reach their financial goals through conversation that's natural, reliable, and trustworthy.

TLMs at the company manage a team of 4-5 engineers: Setting the hiring bar, coaching and developing talent, and driving all formal people management activities. They own execution and delivery for the squad. They stay in the code, authoring and shipping features alongside their team. For this team, that also means building with AI yourself and setting the bar for how LLM-powered features get shipped safely and reliably at scale.

The base salary offered for this role and level of experience will begin at $199,000.00 and up to $275,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

#LI-Onsite#LI-AC1

In this role, you can expect to

• Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance
• Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health
• Write and ship code alongside your team, authoring pull requests that land in production
• Be accountable for the squad's technical direction, architecture, and quality bar, either via a tech lead on the squad, or by taking on the tech lead role yourself
• Use AI coding agents and tooling to raise both your own leverage and your squad's, and establish the practices that make that durable for the team
• Guide the design and delivery of LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members
• Partner with Product, Design, Data Science, and Risk on scope, prioritization, and quarterly planning, surfacing technical dependencies and capacity needs early
• Act as the squad's cross-functional point of contact for its technical capabilities and dependency coordination, and carry the "what should we build" conversation if/when a PM isn't dedicated to your squad
• Identify technical debt and advocate for sustainable engineering, staying an active contributor to the codebase, while ensuring quality, performance, and operational health, including a healthy on-call and incident-response culture
• Build growth paths for the engineers on your squad towards the higher IC levels or a future TLM role, and contribute to broader AAX and the company engineering initiatives as a member of the engineering leadership team

To thrive in this role, you have

• 2+ years in people management responsibilities
• Current, hands-on coding ability and the desire to keep it. You are writing code today and want a role where that continues
• A track record of using AI-assisted development tools such as Claude Code, Codex, or Cursor to accelerate real delivery, and of getting a team to adopt them with measurable impact on output
• AI-native fluency: You build with LLMs and AI tooling yourself and actively foster that practice across your team rather than treating it as someone else's job
• Familiarity with the challenges of shipping LLM-powered products, including agents, evals, prompt strategies, guardrails, and observability, or a strong drive to come up to speed quickly
• Experience supporting and coaching members of your team around project execution, skill development, and career progression
• Strong cross-functional collaboration skills, with a track record of partnering closely with Product, Design, Data Science, and other cross-functional partners
• A fascination with how to make teams and people thrive, an interest in pushing the technology, people, and organization envelope, and the ability to motivate a team through delivery on aggressive schedules and goals
• Enjoyment in learning and diving into the deepest levels of how things work
• Experience with similar tech: Python, Ruby, React Native, Distributed Systems, AWS services (data, compute), and Service Oriented Architectures

A little about us

At the company, we believe that everyone can achieve financial progress. We created the company—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*the company is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

• Benefits that support your work and life, including backup child, elder, and pet care and subsidized commute