Tech II Service Rep

Sun-Chemical; Grand Prairie (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Medical insurance

Dental coverage

Vision coverage

Disability benefits

401(k) match

Life insurance

Job summary

Sun Chemical is seeking a Tech II Service Rep to support Central US customers with technical service for ink, printing and related processes. You will coordinate laboratory and manufacturing activities and provide market intelligence on customer needs and competitive actions.

The position requires a technical BS or 5–10 years of industry experience, strong verbal and written communication, proficiency in MS Office and SAP, and the ability to manage multiple complex projects with up to 70% travel.

Qualifications

• BS degree or 5-10 years of industry experience.
• Strong verbal and written communication, analytical and mathematical skills, and creative problem solving.
• Proficiency in MS Office and SAP.
• Intermediate skill with Gantt charts.
• Ability to manage multiple complex projects at once.
• High level of pressroom and printing process knowledge.

Responsibilities

• Provide technical service to customers with medium to high complexity.
• Manage trial activities for new opportunities.
• Coordinate ramp-up with sales and supply chain for new products.
• Advise on product selections based on end-use.
• Prepare technical call and trial reports.
• Lead or participate in strategic customer technical meetings.
• Maintain Salesforce records and complete reports.

Skills

SAP

MS Office

Technical service

Project management

Verbal & written comms

Education

Bachelor's degree in a technical field

Job description

Career Opportunities: Tech II Service Rep (7130)

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Location: Central US

POSITION SUMMARY/OBJECTIVE

The Technical Service area will be Central US. Incumbent is responsible for identifying the technical needs (product) of assigned customer base and oversight of any technical activities related to these customers. This includes coordination of both laboratory and manufacturing activities. Responsible for the provision of market intelligence related to technical customer needs and competitive activities.

ESSENTIAL JOB FUNCTIONS

• Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.
• Manages trial activities related to new business opportunities.
• Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation, advises on temporary shift management for inplant personnel, and layout of inplant or customer ink production area.
• Makes product selection decisions based on end use application.
• Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.
• Supports sales team in meetings to discuss complaint and claim details.
• Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.
• Identifies areas where Sun can add value to the customer by leveraging new product technology.
• Reports all field activity within customer relationship management tool (salesforce.com).
• Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up color match requests.
• Participates in, or leads, strategic customer’s technical meetings.
• Drives action register for execution of planned technical activities.
• Leads or participates in process improvement initiatives with customer and Sun personnel.
• Incorporates advanced process improvement methodology routinely, such as six sigma, Kepner Tregoe, or Gantt chart.

REQUIRED EDUCATION AND EXPERIENCE

• Technical Degree (BS) or 5-10 years of industry experience.
• Good verbal and written communication, analytical and mathematical skills, and creative problem solving.
• Strong knowledge MS Office and SAP.
• Intermediate skill set with Gantt charts.
• Manage multiple complex projects at once.
• High level of pressroom and printing process knowledge.

PREFERRED EDUCATION AND EXPERIENCE

• Usage and/or mastery of Kepner Tregoe methodologies
• 3-5 years of field Customer Technical Service experience
• Experience with lithographic printing and heatset

NUMBER OF DIRECT REPORTS

None

TRAVEL REQUIREMENTS

70% and overnight

BENEFITS

• merit increases
• paid holidays
• Paid Time Off
• medical
• dental
• vision
• short and long term disability benefits
• 401(k)+match
• life insurance

Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.