Tech II Service Rep

Sun Chemical; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Job summary

Sun Chemical seeks a Tech II Service Rep to lead technical service activities across the Central US region. You will coordinate trials, manage product transitions, and advise customers on ink production processes and equipment needs.

Responsibilities include resolving customer claims, providing fitness-for-use guidance, and supporting sales with technical insights. Travel is 70% with overnight stays; a BS degree or equivalent experience is required.

Qualifications

• BS degree or 5–10 years of industry experience.
• Good verbal and written communication, analytical and mathematical skills, and creative problem solving.
• Strong knowledge MS Office and SAP.
• Intermediate skill with Gantt charts.
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge.

Responsibilities

• Performs technical service activities to support Sun Chemical customers with intermediate to high complexity to grow profitable business.
• Manages trial activities related to new business opportunities.
• Coordinates ramp-up of new products, including equipment installation and in-plant considerations.
• Provides product recommendations and fitness-for-use guidance aligned with end use.
• Investigates customer complaints and validates product fitness for use under equipment/process conditions.
• Supports sales in meetings to discuss claim details.
• Maintains SME knowledge through collaboration with product management and specialists.
• Documents field activity and trial reports in Salesforce and related systems.

Skills

Verbal and written communication

Analytical thinking

Mathematical skills

Creative problem solving

Project management

Education

BS degree or equivalent experience

CTS field experience (3–5 years)

Tools

MS Office

SAP

Job description

About The Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

About The Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Title: Tech II Service Rep

Location: Central US

First Shift: 7:00 am - 3:00 pm

POSITION SUMMARY/OBJECTIVE

The Technical Service area will be Central US. Incumbent is responsible for identifying the technical needs (product) of assigned customer base and oversight of any technical activities related to these customers. This includes coordination of both laboratory and manufacturing activities. Responsible for the provision of market intelligence related to technical customer needs and competitive activities.

ESSENTIAL JOB FUNCTIONS

• Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.
• Manages trial activities related to new business opportunities.
• Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation, advises on temporary shift management for inplant personnel, and layout of inplant or customer ink production area.
• Makes product selection decisions based on end use application.
• Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.
• Supports sales team in meetings to discuss complaint and claim details.
• Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.
• Identifies areas where Sun can add value to the customer by leveraging new product technology.
• Reports all field activity within customer relationship management tool (salesforce.com).
• Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up color match requests.
• Participates in, or leads, strategic customer’s technical meetings.
• Drives action register for execution of planned technical activities.
• Leads or participates in process improvement initiatives with customer and Sun personnel.
• Incorporates advanced process improvement methodology routinely, such as six sigma, Kepner Tregoe, or Gantt chart.

REQUIRED EDUCATION AND EXPERIENCE

• Technical Degree (BS) or 5-10 years of industry experience.
• Good verbal and written communication, analytical and mathematical skills, and creative problem solving.
• Strong knowledge MS Office and SAP.
• Intermediate skill set with Gantt charts.
• Manage multiple complex projects at once.
• High level of pressroom and printing process knowledge.

PREFERRED EDUCATION AND EXPERIENCE

• Usage and/or mastery of Kepner Tregoe methodologies
• 3-5 years of field Customer Technical Service experience
• Experience with lithographic printing and heatset

POSITION TYPE/EXPECTED HOURS OF WORK

Salariedexempt

NUMBER OF DIRECT REPORTS

None

TRAVEL REQUIREMENTS

70% and overnight

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.