Tech II - PC

pomeroy; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Pomeroy is seeking an IT support specialist to perform desktop triage and break-fix on end-user systems in Kansas City, MO. You will handle desk-side software support on Windows OS and respond to service requests with logging, reporting, and monitoring procedures.

The role emphasizes independent work and teamwork, strong customer service, and the ability to manage multiple tasks in a fast-paced environment. Health events and printer maintenance are among duties.

Qualifications

• A+ certification required; additional certs (Net+, Server+, HP, IBM, Dell) encouraged.
• Ability to work independently and in a team.

Responsibilities

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Skills

A+ certification

Independent work

Teamwork

Customer service

Organizational skills

Multitasking

Tools

HP hardware

Dell hardware

IBM hardware

Job description

General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Supervisory Responsibilities

None

Minimum Knowledge, Skills and Abilities required

• A+ minimum, will be required to obtain many other certifications (net+,server+, HP, IBM, and Dell specific)
• Must be able to work well both independently and in team settings
• Excellent organization and multitasking skills
• Excellent Customer Service Skills

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.