Tech II - PC

Pomeroy; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Pomeroy in the United States is seeking an IT support technician to perform standard break-fix triage for hardware and software on end-user systems. You will provide desk-side software support for Windows OS and respond to service requests with logging, reporting and monitoring of desktop operations.

Essential duties include PC installs, PC rollouts, health events and printer maintenance. Candidates must have an A+ certification and demonstrate strong customer service and teamwork abilities in

Qualifications

• A+ certification required; additional certifications encouraged.
• Able to work independently and in a team.
• Strong organizational and multitasking abilities.
• Excellent customer service skills.

Responsibilities

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Skills

A+ Certification

Customer Service Skills

Teamwork

Organization

Education

A+ Certification (minimum)

Other Certifications (net+, server+, HP, IBM, Dell)

Tools

HP hardware

IBM hardware

Dell hardware

Job description

General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.

Essential Duties & Responsibilities

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Supervisory Responsibilities: None

Minimum Knowledge, Skills and Abilities required

• A+ minimum, will be required to obtain many other certifications (net+,server+, HP, IBM, and Dell specific)
• Must be able to work well both independently and in team settings
• Excellent organization and multitasking skills
• Excellent Customer Service Skills

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.