Tech I - End User Services

Wynn Resorts; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Wynn Resorts is looking for an IT support professional in Las Vegas, NV to coordinate efforts across various business units and resolve technical issues. The ideal candidate will possess strong customer service skills and experience with various hardware and operating systems.

The position requires a minimum age of 21 and an active Nevada Gaming Registry for compliance. Join a diverse team at Wynn Resorts and contribute to a responsive IT environment.

Qualifications

• Experience with Dell, HP, and IBM hardware.
• Strong customer service and communication skills.
• Ability to troubleshoot hotel and casino-specific hardware/software.
• Must be at least 21 years old and possess a Nevada Gaming Registry.

Responsibilities

• Coordinate efforts to resolve hardware/software issues.
• Assist end users directly or remotely.
• Maintain an understanding of operations and infrastructure.

Skills

Customer service

Communication skills

Troubleshooting

Hardware installation

Tools

Dell hardware

HP hardware

IBM hardware

MS Windows XP

MS Windows 7

Microsoft Office

Adobe Acrobat

Symantec Antivirus

Job description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

• Responsible for coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.
• Responsible for assisting end users, either directly or remotely while working within IT Operations.

• Must be able to work in a fast-paced environment, and able to walk distances as you move from issue to issue.
• Must have strong customer service and communication skills.
• Must be able to lift up to 40 lbs.
• Requires experience with Dell, HP and IBM hardware, MS Windows XP, CE, and Windows7 Operating Systems.
• Requires experience installing and troubleshooting hotel and casino specific hardware and software.
• Working knowledge of Apple products and software is highly desirable.
• Requires experience installing and troubleshooting common business software including Microsoft Office (2003, 2007, 2010), Adobe Acrobat, Symantec Antivirus, Internet Explorer, etc.
• Must be a minimum of 21 years of age to apply to this position.
• This position requires a Nevada Gaming Registry and any licensing or active work cards required, at present or in the future, for this position at all times.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.