Tech Hub AV & User Support Specialist

The Chronicle Of Higher Education, Inc.; Aurora (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Tech Hub Support Specialist at Aurora University to serve as the primary technical resource for the Tech Hub, maintaining AV and computing equipment and guiding end-users.

You will work with ITS staff and student workers to provide hands-on support, develop training materials, and help ensure accessible, reliable technology across classrooms and production workflows on campus.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Network+, A+ or MCP preferred.
• 2+ years of full-time, hands-on IT/support experience in a customer-facing environment.

Responsibilities

• Serve as primary technical contact for Tech Hub devices and production equipment.
• Ensure equipment readiness through setup, testing, firmware/software updates, cable management, and preventive maintenance.
• Provide hands-on technical assistance and training to Tech Hub users on software, equipment, and production workflows.
• Train and guide Technical Support staff and ITS student workers on Tech Hub equipment and support tasks, developing training materials.
• Diagnose and resolve hardware and software issues; coordinate vendor repairs and warranty service as needed.
• Create and maintain technical documentation, instruction manuals, and tutorials for Tech Hub equipment and processes.
• Support content storage, file management, and backup workflows, ensuring AV content meets accessibility standards.
• Maintain records and usage statistics for Tech Hub operations and inventory; adjust based on trends.
• Provide remote and desk-side support for AU desktops, laptops, peripherals, and classroom technology on Windows and macOS.
• Implement hardware and software patches per security policies and ITS deployment procedures.
• Assist imaging, deployment, and onboarding of end-user devices as needed.
• Model professionalism and contribute to a positive work environment.
• Work day, evening, or weekend shifts as needed.
• Perform other duties as assigned.

Skills

Windows & macOS

Networking basics

Audio/Video editing

Communication skills

Training users

Customer service

Accessibility standards

Adaptability

Discretion

Independent work

Education

Bachelor’s Degree or equivalent experience

Network+, A+ or MCP preferred

Tools

Adobe Premiere

Adobe Audition

AV hardware

Job description

The Chronicle Of Higher Education, Inc. is seeking a Tech Hub Support Specialist at Aurora University to serve as the primary technical resource for the Tech Hub, maintaining AV and computing equipment and guiding end-users.

You will work with ITS staff and student workers to provide hands-on support, develop training materials, and help ensure accessible, reliable technology across classrooms and production workflows on campus.