Tech & Home Solutions Customer Specialist

Best Buy; Northern, San Diego (KY, CA); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for physical and mental well‑&

Job summary

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions, including new orders, returns, exchanges, and deliveries. You will support the sales floor and inventory processes while helping customers with accessories and service contracts.

You will also handle calls, prepare shipping invoices, and maintain an organized customer service work center to deliver exceptional service in a dynamic retail environment.

Qualifications

• High School Diploma or equivalent.
• 1 year customer service or other retail sales experience.
• Associate degree or above in Business Management or related field preferred.

Responsibilities

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Follow sales steps in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
• Answer incoming calls, prepare shipping invoices
• Complete Report reconciliation and daily deposit entry
• Maintain ongoing organization of the Customer Service work center
• Assist Inventory processes including receiving and shipping

Skills

Customer service

Education

High School Diploma or equivalent

Associate degree or above in Business Management or related field

Job description

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions, including new orders, returns, exchanges, and deliveries. You will support the sales floor and inventory processes while helping customers with accessories and service contracts.

You will also handle calls, prepare shipping invoices, and maintain an organized customer service work center to deliver exceptional service in a dynamic retail environment.