SAS Customer Service Specialist, SAS

Best Buy; Brea (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions. The role supports the sales floor with follow-up, deliveries, PO reconciliation, and stock checks, while assisting inventory processes and related shipments.

The position emphasizes processing transactions, offering complete solutions with accessories and Service Contracts, and maintaining an organized Customer Service work center.

Qualifications

• High School Diploma or equivalent required.
• 1 year customer service or other retail sales experience required.
• Associate degree or higher in Business Management or related field preferred.

Responsibilities

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner.
• Follow sales steps in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
• Answer incoming calls, prepare shipping invoices.
• Complete Report reconciliation such as calling report, etc. and daily deposit entry.
• Maintain ongoing organization of the Customer Service work center.
• Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.

Skills

Customer service

Retail sales

Education

High school diploma

Associate degree or higher

Job description

What does a Pacific Sales Customer Service Specialist do?

This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

As a Pacific Sales Customer Service Specialist, You Will

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
• Answer incoming calls, prepare shipping invoices
• Complete Report reconciliation such as calling report, etc. and daily deposit entry
• Maintain ongoing organization of the Customer Service work center
• Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.

What are the Professional Requirements of a Pacific Sales Customer Service Specialist?

Basic Qualifications

• High School Diploma or equivalent
• 1 year customer service or other retail sales experience

Preferred Qualifications

• Associate degree or above in Business Management or related field

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.