Tech Hero

Vodafone; Ohio; Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus

Private health insurance

Learning & development

Parental leave

Vodafone Day

Family Day

Volunteering Day

Employee discounts

Descripción de la vacante

Vodafone in Ohio is seeking a customer-focused technology advisor to help shoppers find the best solutions for their needs. You will guide customers through products, provide setup assistance, and collaborate with the team to deliver outstanding service.

The role offers competitive pay, health insurance, and generous parental leave, with learning and growth opportunities across a global telecom leader. You will stay current with new devices and services, maintain store standards, and contribute

Formación

• You are passionate about technology, innovation and customer service.
• You are motivated by achieving sales targets and delivering results.
• You are curious and eager to learn about new technologies.
• You are a team player who supports others and helps them grow.
• You are focused on understanding customer needs and finding the right solutions for them.
• You are organised, responsible and reliable.

Responsabilidades

• You will be our customers’ technology advisor in store, providing solutions, support and guidance.
• You will offer personalised technology service and identify the best solutions for each customer’s needs.
• You will support customers in the setup, use and understanding of Vodafone products and services.
• You will collaborate with your team, providing technology expertise and guidance, so that you can succeed together.
• You will stay up to date with new products, technological developments, tools and market trends, so that you can make a difference to the customer experience.

Descripción del empleo

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• You will be our customers’ technology advisor in store, providing solutions, support and guidance.
• You will offer personalised technology service and identify the best solutions for each customer’s needs.
• You will support customers in the setup, use and understanding of Vodafone products and services.
• You will collaborate with your team, providing technology expertise and guidance, so that you can succeed together.
• You will stay up to date with new products, technological developments, tools and market trends, so that you can make a difference to the customer experience.

Who you are

• You are passionate about technology, innovation and customer service.
• You are motivated by achieving sales targets and delivering results.
• You are curious and eager to learn about new technologies.
• You are a team player who supports others and helps them grow.
• You are focused on understanding customer needs and finding the right solutions for them.
• You are organised, responsible and reliable.
• You may have previous experience in retail or a customer-facing role, but this is not essential.

What's in it for you

• Competitive salary and performance bonuse
• Private health & medical insurance
• Unlimited access to learning & development resources
• 16 weeks of fully paid parental leave (regardless of gender or service length)
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Employee discounts and special offers

In accordance with applicable pay transparency legislation as of 1/11/2026, candidates will be informed, within a reasonable period before their first interview, of the initial remuneration for the position for which they have applied, as determined on the basis of objective and gender-neutral criteria.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.