Love Encore Delivery Specialist

JIM KERAS SUBARU; Memphis (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401(k) with employer match

Employee discounts on vehicles

Paid training

Team-oriented environment

Job summary

Jim Keras Subaru in Memphis, TN, is hiring a Subaru Love Encore Delivery Specialist to be the technology ambassador and customer-experience expert for new Subaru owners. You will conduct 1:1 follow-ups, demonstrate EyeSight, STARLINK, navigation, and mobile apps, and tailor tutorials to each buyer’s needs.

Join a team that values excellent communication, team collaboration, and ongoing product certification while helping customers feel confident with their vehicle’s features.

Qualifications

• Excellent communication and interpersonal skills.
• Passion for customer service and technology.
• Strong organizational skills and attention to detail.
• Ability to learn and explain vehicle features and digital tools.
• Previous automotive, tech support, or customer service experience preferred.
• Valid driver’s license and clean driving record.
• High school diploma or equivalent (college degree a plus).

Responsibilities

• Schedule and conduct Love Encore Delivery appointments with recent Subaru buyers (14–60 days post-purchase).
• Demonstrate and explain Subaru technologies, including EyeSight®, STARLINK®, navigation, Bluetooth, and safety features.
• Personalize tutorials based on each customer’s needs and questions.
• Assist customers with smartphone integration, app setup, and vehicle customization.
• Provide ongoing support and serve as a technology resource for customers and dealership staff.
• Maintain up-to-date product knowledge and complete Subaru certification as required.
• Track completed appointments and ensure timely follow-up.
• Collaborate with sales and service teams to deliver a seamless ownership experience.

Skills

Communication

Interpersonal skills

Customer service

Tech-savvy

Attention to detail

Education

High school diploma or equivalent

Job description

Subaru Love Encore Delivery Specialist

About Us

At Jim Keras Subaru, we take pride in delivering exceptional experiences to every Subaru owner. As part of the Subaru Love Promise, we’re committed to going above and beyond for our customers—even after they drive off the lot. Join our team and help new Subaru owners feel confident, informed, and excited about their vehicles!

Position Overview

As a Love Encore Delivery Specialist, you will be the dealership’s technology ambassador and customer experience expert. You’ll provide personalized, one-on-one follow-up appointments for new Subaru owners, ensuring they fully understand and enjoy the advanced features and safety technologies in their vehicles.

Key Responsibilities

• Schedule and conduct Love Encore Delivery appointments with recent Subaru buyers (14–60 days post-purchase)

• Demonstrate and explain Subaru technologies, including EyeSight®, STARLINK®, navigation, Bluetooth, and safety features

• Personalize tutorials based on each customer’s needs and questions

• Assist customers with smartphone integration, app setup, and vehicle customization

• Provide ongoing support and serve as a technology resource for customers and dealership staff

• Maintain up-to-date product knowledge and complete Subaru certification as required

• Track completed appointments and ensure timely follow-up

• Collaborate with sales and service teams to deliver a seamless ownership experience

Qualifications

• Excellent communication and interpersonal skills

• Passion for customer service and technology

• Strong organizational skills and attention to detail

• Ability to learn and explain vehicle features and digital tools

• Previous automotive, tech support, or customer service experience preferred

• Valid driver’s license and clean driving record

• High school diploma or equivalent (college degree a plus)

What We Offer

• Competitive hourly pay ($16–$21/hr) plus performance-based bonuses

• Health, dental, and vision insurance

• 401(k) with employer match

• Employee discounts on vehicles, service, and parts

• Paid training and advancement opportunities

• A supportive, team-oriented environment

Jim Keras Subaruis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.