Delivery & Customer Experience Specialist (Employee-Owned)

Fitzgerald Hyundai Subaru Gaithersburg; Gaithersburg (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401k

Paid Time Off

Employee Purchase programs

Paid training

Job summary

An automotive dealership in Maryland is looking for a Subaru Love Encore Delivery Specialist. This role involves delivering a superior customer experience by providing comprehensive product information, supporting sales consultants, and engaging customers post-sale. The ideal candidate will be customer-focused, technically savvy, and able to convey complex information clearly. Competitive pay and an employee-owned benefits package are offered, along with extensive training and a friendly work environment.

Qualifications

• Must have a passion for customer service and technology.
• Ability to engage customers and explain product features thoroughly.
• Willingness to learn and maintain knowledge about Subaru vehicles.

Responsibilities

• Provide outstanding customer experiences and drive loyalty.
• Engage customers for Love-Encore redelivery.
• Explain Subaru manuals and literature comprehensively.
• Support sales consultants with customer inquiries.
• Collect technical Subaru information for staff resources.
• Follow up with customers after sale and delivery.

Skills

Customer service skills

Technical knowledge

Strong computer skills

Phone skills

Job description

An automotive dealership in Maryland is looking for a Subaru Love Encore Delivery Specialist. This role involves delivering a superior customer experience by providing comprehensive product information, supporting sales consultants, and engaging customers post-sale. The ideal candidate will be customer-focused, technically savvy, and able to convey complex information clearly. Competitive pay and an employee-owned benefits package are offered, along with extensive training and a friendly work environment.