Tech-Driven Retail Sales Technician - Unlimited Bonuses

Asurion; City of Tonawanda (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Unlimited monthly bonuses

Competitive hourly pay

Career growth opportunities

Ongoing training

Benefits package

Mental health / physical health perks

Job summary

Asurion in Amherst, NY is hiring for a frontline associate focused on customer service and product support. You will troubleshoot, repair devices, and deliver personalized experiences while aiming to upsell Asurion products.

Starting pay is $17.85 per hour with uncapped sales incentives; the role requires flexible retail hours including weekends and holidays, with ongoing training and bonus potential tied to performance.

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Demonstrate integrity in serving, solving and selling with customer needs in mind

Skills

Customer service

Retail sales

Mobile devices

Multitasking

Flexible schedule

Job description

Asurion in Amherst, NY is hiring for a frontline associate focused on customer service and product support. You will troubleshoot, repair devices, and deliver personalized experiences while aiming to upsell Asurion products.

Starting pay is $17.85 per hour with uncapped sales incentives; the role requires flexible retail hours including weekends and holidays, with ongoing training and bonus potential tied to performance.