Tech-Driven Insurance Product & CX Specialist

Socket.dev; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Disability Insurance

Life Insurance

401(k) Plan with Company Match

Paid Time Off

Job summary

Berkshire Hathaway Specialty Insurance (BHSI) / Berxi in Boston seeks an Associate Product Specialist to join the Customer Support Team. You will provide exceptional service to prospective and existing Berxi customers by phone and digital channels, acting as a customer advocate and gathering voice-of-the-customer feedback.

You will help educate customers on small commercial insurance products and contribute to ongoing improvements, while adapting to a fast-paced environment and coordinating with

Qualifications

• Self-starter capable of operating with ambiguity.
• Passion for leveraging technology to improve insurance experience.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Develop expertise in small commercial insurance products (GL, professional liability, malpractice).
• Educate and support customers via voice, email, and chat channels.
• Drive customer experience improvements by surfacing feedback for operational enhancements.
• Understand, create, and distribute regulatory notices.

Skills

Self-starter

Customer service mindset

Problem solving

Strong communication

Attention to detail

Time management

Adaptability

Team collaboration

Fast-paced environment

Customer-facing experience

Job description

Berkshire Hathaway Specialty Insurance (BHSI) / Berxi in Boston seeks an Associate Product Specialist to join the Customer Support Team. You will provide exceptional service to prospective and existing Berxi customers by phone and digital channels, acting as a customer advocate and gathering voice-of-the-customer feedback.

You will help educate customers on small commercial insurance products and contribute to ongoing improvements, while adapting to a fast-paced environment and coordinating with