Tech Demo & Field Ops Specialist

Mass-Virtual,-Inc; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Mass Virtual, Inc. is seeking a DoW SkillBridge Field Operations Specialist to support customer demonstrations, business development events, trade shows, conferences, and other customer-facing activities in Orlando, FL.

The role blends technology, logistics, and customer experience to ensure demonstrations run smoothly. You will learn Mass Virtual’s products, set up and test equipment, troubleshoot issues, and assist with live demonstrations while coordinating shipping, inventory, and on-site

Qualifications

• Current U.S. service member eligible to participate in the DoW SkillBridge program.
• Strong technical aptitude and demonstrated ability to learn unfamiliar technologies.
• Experience setting up, operating, maintaining, or troubleshooting computers and electronic equipment.
• Working knowledge of computer hardware, peripherals, networking concepts, and common software troubleshooting techniques.
• Ability to systematically diagnose technical problems rather than relying solely on predefined instructions.
• Strong organizational skills and attention to detail.
• Ability to travel as required.
• Willingness and ability to work on-site in Orlando, Florida.

Responsibilities

• Learn Mass Virtual's products, demonstration environments, and standard operating procedures.
• Set up, configure, test, operate, and break down equipment used for customer demonstrations and events.
• Support computers, XR/VR headsets, tablets, displays, networking equipment, peripherals, and other demonstration hardware.
• Perform pre-event system checks to ensure equipment and software are operational before demonstrations.
• Troubleshoot common hardware, software, connectivity, configuration, and peripheral issues.
• Escalate more complex technical issues to the appropriate internal technical teams.
• Maintain familiarity with standard demo configurations and recovery procedures.
• Assist Business Development and other customer-facing personnel during live demonstrations.
• Coordinate the preparation, packing, transportation, setup, accountability, and return of demonstration equipment.
• Maintain accurate inventories of demo equipment, accessories, cables, cases, and supporting materials.
• Prepare equipment and materials for trade shows, conferences, customer demonstrations, and other business development activities.
• Help coordinate shipping and receiving equipment as needed.
• Identify missing, damaged, outdated, or nonfunctional equipment before it affects an event.
• Support event setup and teardown, including booth technology and demonstration stations.
• Assist with event readiness checklists and after-action reviews to continuously improve execution.
• Develop sufficient product knowledge to explain basic system functionality and support demonstrations.
• Provide professional, responsive support to Mass Virtual team members, customers, and partners during events.
• Understand the objectives of each customer engagement and help ensure the demonstration environment supports those objectives.
• Represent Mass Virtual professionally at customer sites, conferences, trade shows, and other external events.

Skills

Technical Demo Support

Event Logistics

Customer Engagement

Hardware Troubleshooting

XR/VR Equipment

Networking Basics

Documentation & Inventory

Travel Readiness

Tools

VR Headsets

Display Technologies

Networking Equipment

Event Management Software

Job description

Mass Virtual, Inc. is seeking a DoW SkillBridge Field Operations Specialist to support customer demonstrations, business development events, trade shows, conferences, and other customer-facing activities in Orlando, FL.

The role blends technology, logistics, and customer experience to ensure demonstrations run smoothly. You will learn Mass Virtual’s products, set up and test equipment, troubleshoot issues, and assist with live demonstrations while coordinating shipping, inventory, and on-site