Tech Community Lead - Engagement & Insights

Workspace Studio; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Workspace Studio seeks a dedicated Community Manager to engage with users across Google Chat, Discord, and other forums, monitoring activity and surfacing insights to guide product direction.

You will work with Marketing, Product, and Developer Relations to craft engaging content, report on engagement metrics, and promote community events while upholding guidelines and fostering an inclusive community culture.

Qualifications

• Experience in community management or social media management in tech or SaaS.
• Strong project management skills.
• Excellent written and verbal communication with ability to explain technical concepts.
• Experience using community platforms like Discord and Google Chat.
• Strong interpersonal skills and ability to build rapport.
• Ability to work independently and prioritize tasks effectively.
• Proactive problem-solver with a user-focused mindset.
• Fluency in English.

Responsibilities

• Monitor, moderate, and actively engage with the user community across Google Chat, Discord, and other forums
• Identify and elevate complex issues, bugs, and feature requests to internal product and engineering teams
• Gather and synthesize community feedback, trends, and sentiment to inform product development
• Prepare regular reports on community health, engagement metrics, and key discussion topics
• Partner with Marketing, Product, and Developer Relations to create and distribute engaging content
• Uphold and enforce community guidelines to ensure respectful interactions
• Build relationships with power users and community advocates
• Assist in promoting community-focused events like webinars and AMAs

Skills

Community management

Social media management

Project management

Written & verbal communication

Technical explanation

Discord & Google Chat

Interpersonal skills

Independent work

English fluency

Tools

Discord

Google Chat

Job description

Workspace Studio seeks a dedicated Community Manager to engage with users across Google Chat, Discord, and other forums, monitoring activity and surfacing insights to guide product direction.

You will work with Marketing, Product, and Developer Relations to craft engaging content, report on engagement metrics, and promote community events while upholding guidelines and fostering an inclusive community culture.