Desktop Tech III

Fives DyAG Corp.; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. is seeking a Desktop Tech III to join our team in a deskside IT support role. You will handle hardware/software break fixes for laptops/desktops and support mobile devices, printers, and network devices onsite for a client site.

The role requires 2–3+ years of IT support experience, strong customer service, and the ability to work with executive leadership onsite. You will lift and move equipment as needed and participate in security and infrastructure initiatives as

Qualifications

• 2-3+ years IT support experience.
• Must have experience with Windows 10 and 11.
• Provide exceptional customer service interfacing with high profile client executives onsite.
• Provide excellent time management and reporting skills.
• Laptop/Desktop/Printer hardware and software support and refresh experience.
• Excellent communication and interpersonal skills a must.
• Occasionally works at heights of 20’ to 25’, lift equipment training provided.

Responsibilities

• Deliver a deskside service to the client for support on laptop/desktop hardware and software break fix incidents.
• Deploy, configure, and support mobile devices, printers, RF scanners, and standard productivity software for internal users onsite.
• Provide Smart Hands support related to access points and switches per SOP and client guidance.
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration.
• Participate in meetings and planning sessions for maintenance, upgrades, inventory, risk assessment, and disaster recovery at the site.
• Take appropriate action for non-compliance with security requirements per client guidance.
• Asset tagging and updating asset database per SOP.

Skills

IT support

Windows 10/11

Customer service

Time management

Hardware/Software support

Communication

Physical lifting

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech III to join our team.

Responsibilities

• Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents.
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site.
• Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team.
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration.
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory & risk assessment, and disaster recovery related activities at the site.
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams.
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client.

Skills & Qualifications

• 2-3+ years of IT support work experience.
• Must have experience with Windows 10 and 11.
• Provide exceptional Customer Service interfacing with high profile client executives onsite.
• Provide excellent time management and reporting skills.
• Laptop/Desktop/Printer hardware and software support and refresh experience.
• Excellent communication and interpersonal skills a must.
• Occasionally works at heights of 20’ to 25’, lift equipment training provided.
• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner.
• May be required to walk / sit / stand / crawl / kneel for extended periods.

Wage Range

The annual starting salary for this position is between $45,000 – $60,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 12 days annually)
• paid time off (minimum of 10 days annually, which increases with seniority level)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until 11/14/2026.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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