Desktop Support Technician

CompuCom; Norton Shores (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to support the team onsite in Norton Shores, MI. The role includes a rotating on-call schedule and hands-on hardware/software troubleshooting.

Requirements include 1–3+ years of PC hardware/software support, PowerShell/Intune experience, and familiarity with Office 365 and imaging. Competitive pay and comprehensive benefits are offered.

Qualifications

• 1–3+ years of experience supporting PC hardware and software.
• Solid desktop fundamentals; experience with PowerShell, Intune, and system administration.
• Experience with Office 365, imaging, and ticketing systems in an enterprise environment.
• Ability to manage multiple projects and deliver strong customer service.
• Comfortable working onsite and communicating with end users face-to-face.

Responsibilities

• Be able to track work using a visual task board, ServiceNow, and daily standups.
• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain and troubleshoot software and peripherals; configure new hardware.
• Assist with server equipment maintenance and upgrades as needed.
• Support asset management, IMAC events, and printer migrations.
• Handle tickets and ensure follow-up actions are completed.
• Provide in-person technical support at the customer site.

Skills

Desktop hardware & software

PowerShell

Intune

System administration

Ticketing systems

Customer service

Tools

ServiceNow

Office 365

Imaging tools

Job description

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified Desktop Support Technician to support the team onsite in Norton Shores, MI. This technician will work as part of a rotating on call schedule.

Duties and Responsibilities:

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Diagnose shop floor pc deployment

Skills and Qualifications:

• Minimum 1 to 3+ years of experience supporting PC Hardware and software
• Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration
• Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• High energy candidates are desired given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Get work done independently; availability to work scheduled hours
• Ability to work with strong personalities
• Trusted to work proactively given limited site IT Leadership
• Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range:

The rate for this position is between $17.25 - $23.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization:

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants:

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

Maryland Applicants:

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants:

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.