Tech Analyst

HCA Healthcare; Bradenton (FL); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Wellbeing support

Paid time off

401(k) Match

Zusammenfassung

HCA Florida Blake Hospital is seeking a Technical Analyst to implement and support facility desktop equipment, respond to end-user incidents, and provide on-site ITG support. The TA will work with Service Desk and Technical Services, performing routine maintenance and user training to ensure a high-quality support experience.

The role requires 1+ years of IT experience, with a bachelor’s degree preferred and basic A+/Microsoft certifications encouraged.

Qualifikationen

• 1+ years IT experience, healthcare environment preferred.
• Bachelor’s Degree Preferred.
• Basic certification in A+ and Microsoft Products preferred.

Aufgaben

• Respond to end-user desktop incidents and requests via Service Desk.
• Install and repair ITG equipment per standards and guidelines.
• Provide on-site support and escalate complex issues as needed.
• Maintain incident documentation and problem tracking.
• Train users on division and facility technology.
• Participate in 24x7 on-call support rotations.
• Perform preventative maintenance and MACs (moves, adds, changes).
• Ensure confidentiality of patient care and employee information.

Kenntnisse

Customer support

Service Desk

Desktop troubleshooting

Hardware repair

On-call support

Documentation

Train users

Preventative maintenance

MACs moves

Confidentiality

Ausbildung

Bachelor’s Degree Preferred

Tools

Printer hardware

Cable installations

Jobbeschreibung

Do you want to join an organization that invests in you as a(an) Tech Analyst? At HCA Florida Blake Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

JOB SUMMARY

The Technical Analyst (TA) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

GENERAL RESPONSIBILITIES

• Effectively works with customers, Service Desk and Technical Services personnel

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

• Logs and tracks problems; reviews problem tracking databases

• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

• Aids and trains users on division and facility technology

• Performs preventative maintenance

• Performs facility-based moves, adds, and changes (MACs), as needed

• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

• Provides 24x7 on-call support based on division IT staff rotation.

• Maintains and protects confidentiality regarding all aspects of patient care and employee information

• Adheres to Code of Conduct and Mission & Value Statement

• Other duties as assigned

RELEVANT WORK EXPERIENCE

• 1+ years

EDUCATION

• Bachelor’s Degree Preferred

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Effectively works with customers, Service Desk and Technical Services personnel

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

• Logs and tracks problems; reviews problem tracking databases

• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

• Aids and trains users on division and facility technology

• Performs preventative maintenance

• Performs facility-based moves, adds, and changes (MACs), as needed

• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

• Provides 24x7 on-call support based on division IT staff rotation.

• Maintains and protects confidentiality regarding all aspects of patient care and employee information

• Adheres to Code of Conduct and Mission & Value Statement

• Other duties as assigned

EDUCATION:

• Bachelor’s Degree in Information Systems preferred or equivalent work experience

EXPERIENCE:

• 1+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE:

• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification

• Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, lifting, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting paper and/or boxes up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel between facilities may be required.

Benefits

HCA Florida Blake Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.