Teammate Endzone & Loyalty (Front End)

Dick's Sporting Goods; North Hills (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Teammate to deliver a fast, friendly checkout experience while assisting shoppers with loyalty programs and services. You will help create a positive impression that encourages athletes to return, support product knowledge sharing, and uphold store standards on the floor.

The role emphasizes teamwork, coachability, accountability, and collaboration to ensure exceptional customer experiences across all athletes and guests in the store.

Qualifications

• High School Diploma or Equivalent.
• Experience in retail or customer service preferred.
• Ability to learn product knowledge and assist customers.

Responsibilities

• Greet customers and provide helpful, accurate product knowledge and service.
• Uphold merchandising and presentation standards on the floor and in displays.
• Promote store programs, loyalty enrollment, and optional services.
• Follow safety and store policies; support a respectful, inclusive environment.
• Assist teammates and perform other tasks as needed.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or Equivalent

Tools

POS system

Job description

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver a fast, friendly, and accurate checkout experience while supporting athlete engagement in loyalty programs and services. As a Teammate - Endzone & Loyalty , you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together.

Job Duties & Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

QUALIFICATIONS

High School Diploma or Equivalent

VIRTUAL REQUIREMENTS

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification .

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!