Team Trainer: Lead, Coach and Elevate Guest Service

Fulenwider Group; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

The Fulenwider Group is hiring a Team Trainer at the Coral Springs, FL location to train crew members, coach new hires, and support shift leadership. Youll be the on‑floor go‑to person for resolving issues and helping teammates deliver great guest service.

Responsibilities include cross‑training, supervising team performance when the manager is absent, and ensuring customer satisfaction. You will also assist with scheduling, cost controls, and food safety.

Qualifications

• Experience training and coaching staff on procedures.
• Strong customer service mindset and guest focus.
• Ability to lead and motivate a team on shift.
• Excellent communication with crew and supervisors.

Responsibilities

• Training: cross-train current employees and coach new staff.
• Oversight: lead team when the manager isn’t present.
• Customer satisfaction: ensure guests have a positive experience.
• Leadership: guide and develop team members.
• Standards: maintain consistency in operations and service.
• Pre-shift huddles or meetings to align on goals.
• Scheduling duties to support staffing needs.
• Monitor food cost and cost controls.
• Generate productivity reports for management.
• Arrange functional aisle and dining room setups.
• Maintain food safety, quality, and order accuracy.

Skills

Team training

Coaching

Customer service

Leadership

Communication

Job description

The Fulenwider Group is hiring a Team Trainer at the Coral Springs, FL location to train crew members, coach new hires, and support shift leadership. Youll be the on‑floor go‑to person for resolving issues and helping teammates deliver great guest service.

Responsibilities include cross‑training, supervising team performance when the manager is absent, and ensuring customer satisfaction. You will also assist with scheduling, cost controls, and food safety.