Team Trainer

Fulenwider Group; China Grove (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Fulenwider Group in China Grove, NC is seeking an Experienced Team Trainer to support daily operations. You will act as the go-to person on shift, train new employees, and help resolve issues to keep service smooth.

You will cross-train staff, coach on new products or procedures, oversee team in the absence of the manager, and strive to deliver excellent guest service while upholding standards.

Responsibilities

• Train and coach current employees on new products and procedures.
• Oversee team when the manager is not present.
• Ensure customer satisfaction.
• Guide and grow the team.
• Maintain and ensure standards across shifts.

Skills

Training

Leadership

Customer service

Teamwork

Job description

Job DetailsLevel: ExperiencedJob Location: TB 606 US Highway 29 North China Grove, NC 28023 | 040338 - China Grove, NC 28023

As a Team Trainer, you will work in a crew position, such as cashier, drive-thru, or other position, but will be responsible for training new employees. You'll be the go-to person during the shift - the first in line to resolve issues and lend a helping hand where needed.

Team Trainers are motivated, team-oriented, friendly, dependable, and strive to provide excellent guest service.

Responsibilities include:

• Training:Cross-training current employees, leading new product or procedure training, and coaching
• Oversight:Overseeing team members when the manager is not present
• Customer satisfaction:Ensuring customer satisfaction.
• Leadership:Guiding and growing the team.
• Standards:Working with fellow team members to ensure standards are met and consistent

Other responsibilities include:

• Pre-shift huddles or meetings
• Scheduling
• Food cost and cost controls
• Productivity reports
• Functional aisle and dining room set ups
• Ensuring food safety, quality, and accuracy of orders

Qualifications