Customer Service Representative

AGS Youth Soccer Club; Oakland Park (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

America's Got Soccer is seeking a Customer Service Representative to join our in-office sales team in Florida. You will handle high-volume calls and emails, convert inquiries into registrations for camps and leagues, and manage a robust CRM-driven pipeline.

The role requires bilingual English/Spanish communication and a target-driven mindset. As a full-time team member, you will build relationships with families, close enrollments, and collaborate with operations to improve offerings.

Qualifications

• Competitive drive to win.
• Proven sales experience with lead generation and closing.
• Pipeline management and CRM discipline.
• Strong communication skills with adults and youth.
• Bilingual in English and Spanish.
• Self-starter mentality and independent working style.

Responsibilities

• Drive enrollment growth with high-volume inbound and outbound calls, emails, and follow-ups.
• Convert inquiries into registrations for camps, leagues, and programs.
• Generate new leads and manage a healthy sales pipeline.
• Build rapport with families and recommend best-fit programs.
• Present program offerings and close enrollments to meet targets.
• Provide bilingual support in English and Spanish to assist diverse families.
• Collaborate with operations and program teams to share customer insights.

Skills

Sales experience

CRM discipline

Communication skills

Bilingual English/Spanish

Self-starter

Tools

CRM systems

Job description

America's Got Soccer is one of the fastest-growing youth soccer programs in the country. We're passionate about delivering fun, high-energy experiences that create lasting memories for kids and their families.

We're looking for a Customer Service Representative to join our growing sales team. This is a full-time, in-office role focused on building relationships with families, creating opportunities, and closing deals. If you're someone who thrives in a competitive environment, loves the hustle, and gets excited about hitting targets and driving growth — we want to hear from you.

Drive Enrollment Growth

• Conduct high-volume inbound and outbound calls, emails, and follow-ups
• Convert inquiries into registrations for camps, leagues, and programs

Lead Generation & Pipeline Management

• Proactively generate new leads through outreach and follow-ups
• Build, manage, and maintain a healthy sales pipeline
• Track all interactions accurately using CRM systems

Customer Relationship Building

• Build strong rapport with parents and guardians
• Understand customer needs and recommend best-fit programs
• Deliver a high-energy, positive, and professional experience

Sales Execution

• Confidently present program offerings and value propositions
• Overcome objections and close enrollments
• Consistently meet or exceed individual sales targets

Bilingual Customer Support

• Communicate fluently in both English and Spanish
• Ensure all families feel supported, informed, and confident

Cross-Team Collaboration

• Work closely with operations and program teams
• Share customer insights and feedback to improve offerings

Requirements

• Competitive Drive to Win
  • You are goal-oriented and motivated by performance metrics
• Proven Sales Experience
  • Background in inside sales, lead generation, or customer acquisition
  • Demonstrated ability to close deals and hit targets
• Pipeline & CRM Discipline
  • Experience managing leads and tracking activity in CRM systems
  • Organized and consistent in follow-ups
• Strong Communication Skills
  • Confident, clear, and engaging communicator
  • Excellent interpersonal skills with both adults and youth
• Bilingual (English & Spanish)
  • Required to effectively support our diverse community
• Self-Starter Mentality
  • Able to work independently while contributing to a team environment
  • Takes initiative without needing constant direction

Benefits

• Compensation: From $17.50 per hour