Bilingual Soccer Team Support Specialist

Soccer Village; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Soccer Village in Blue Ash, OH is seeking a customer service professional with a passion for soccer to join our in-office team. You will engage with customers, clubs, and players to ensure smooth orders, accurate updates, and a positive experience.

The role emphasizes excellent communication, a customer-first attitude, and the ability to juggle multiple tasks in a fast-paced sports environment. Soccer knowledge and enthusiasm are highly valued, with bilingual English/Spanish encouraged but not

Qualifications

• High school diploma or GED required.
• Strong knowledge of soccer or sports.
• At least 2 years of experience in customer service.
• Bilingual English/Spanish encouraged, but not required.

Responsibilities

• Deliver outstanding service via phone, email, and chat with professionalism.
• Support soccer clubs by building relationships with uniform coordinators and managing club accounts.
• Coordinate orders and updates; keep customers informed and resolve issues quickly.

Skills

Excellent communication

Customer-first mindset

Energetic attitude

Adaptable & resilient

Multitasking

Active listening

Detail-oriented

Education

High school diploma or GED

Tools

Team Hub system

Job description

Soccer Village in Blue Ash, OH is seeking a customer service professional with a passion for soccer to join our in-office team. You will engage with customers, clubs, and players to ensure smooth orders, accurate updates, and a positive experience.

The role emphasizes excellent communication, a customer-first attitude, and the ability to juggle multiple tasks in a fast-paced sports environment. Soccer knowledge and enthusiasm are highly valued, with bilingual English/Spanish encouraged but not