Team Support Coordinator

USA Clay Target League; Eagan (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Personal development plan

Lead on projects

Mentorship and knowledge sharing

Casual, professional work environment

Growth-minded team

Job summary

USA Clay Target League in Eagan, MN is seeking a proactive, organized candidate to support customer service, sales, and marketing tasks while assisting League staff. You will liaise with supporters, vendors, and participants, handle registrations, orders, and fulfillment, and occasionally travel to events.

The role reports to the Vice President and requires working from the Eagan office at least three days per week, with travel to events as needed to support State and National tournaments.

Qualifications

• Customer service experience is required (2 years minimum).
• Excellent written and verbal communication.
• Strong administrative and software skills (MS Office).
• Ability to work independently and meet deadlines.
• Excellent multi-tasking and organizational skills.
• Professional demeanor with customers.

Responsibilities

• Primary customer support contact for League inquiries, registrations, and website-related questions.
• Assist with registration fees and related correspondence.
• Assist with patch inventory and fulfillment.
• Assist with new team start-up efforts.
• Assist with marketing including updating website content.
• Collaborate on apparel design, inventory management, procurement, order verification, and shipping.
• Coordinate conference and tournament fulfillment and shipping.
• Stay updated on product knowledge and policy changes with management.
• Provide accounting support to Finance Manager including inventory reporting.
• Complete other assignments as needed by staff.
• Assist with occasional office tasks and supplies.
• Work out of the Eagan (MN) office for a minimum of three days per week.
• Travel to events as needed, including State and National tournaments.

Skills

Customer service

Project management

Communication

Administrative skills

MS Office

Multi-tasking

Organizational skills

Tools

Microsoft Office

Job description

The USA Clay Target League is a 501(c)(3) non-profit organization. It is the nation’s leading independent provider of shooting sports as a co-ed activity to students and high school and college teams. This is accomplished by providing a safe, comfortable, positive team environment that enhances a student athlete's character and personal growth through safe, educational and socially acceptable involvement in shooting sports. For more information visit usaclaytarget.com

The Person

A helpful, energetic, and skillful multi-tasking individual seeking to grow into a developing career in a customer support, project management, sales, and marketing support role by assisting League personal. You must be comfortable carrying out routine tasks individually as part of the team. As a confident communicator and self-motivator, you will also be happy to liaise with corporate supporters, vendors, and participants of the League.

Job Purpose

As a full-time employee you will ensure that all customer needs are promptly addressed by responding to customer's requests, orders, questions and concerns in an expedited and accurate manner, while exercising the highest level of service and quality. You will also support League staff in various sales, marketing, accounting, and fulfillment tasks while utilizing the League's concepts, products, practices, and procedures. Qualified candidates for this position must have a passion for excellence with outstanding communication and organizational skills. This position reports to the Vice President.

Responsibilities

• Primary customer support contact for the League inquiries related to athlete and team registration, the League's ClayTargetGo! Software, online safety certification and general inquiries from the League's website.
• Assist with registration fees and related correspondence.
• Assist with patch inventory and fulfillment.
• Assist with new team start-up efforts.
• Assist with marketing including, but not limited to, maintaining website content.
• Collaborate on apparel design, inventory management, procurement, incoming order verification, Marketplace online sales, online order fulfillment, tournament fulfillment and shipping.
• Facilitate conference and tournament fulfillment to include accepting orders, incoming order verification, ordering shipping materials, packing materials for delivery and shipping coordination (UPS, USPS, courier or other).
• Work with management team to stay updated on product knowledge and be informed of any changes in policies.
• Provide accounting support to Finance Manager including, but not limited to, inventory reporting.
• Completes all other assignments as assigned by other staff members.
• Assist with occasional office tasks including, but not limited to, mail collection and office supply purchases.
• Work out of the Eagan (MN) office for a minimum of three days per week.
• Travel to events as needed, including State and National tournaments (June and one week in July).

Qualifications

• Customer service experience is required (2 years minimum).
• Prior project management experience is a plus.
• Excellent communication skills: written, verbal and interpersonal.
• Great administrative and software skills (including Microsoft Office products).
• Ability to work on own initiative and meet deadlines.
• Excellent multi-tasking and organizational skills.
• Maintain a high level of professionalism with customers and working to establish a positive rapport with every inquiry.

What We Offer

• A personal development plan and regular support to help you in your role.
• The opportunity to take the lead on many projects.
• The ability to learn from individuals with a wealth of experience.
• Casual, fun and professional work environment.
• A growth-minded organization comprised of like-minded team members.
• A worthy mission that delivers a positive impact to the lives of many families.