Summary of Position:
The Team Success Coordinator is responsible for the systems, processes, and execution that support the health, development, and experience of the Faith Family Church staff team .
This role ensures that every stage of the staff lifecycle—from recruiting to onboarding to development is executed with excellence, consistency, and care. The Team Success Coordinator plays a key role in building a healthy staff culture by maintaining strong systems, clear communication, and people-centered processes.
This role is focused on helping staff thrive, ensuring leaders are supported, and creating an environment where team members can grow and succeed.
Areas of Responsibility
- Staff Lifecycle & Hiring Systems
- Onboarding & Staff Development Processes
- Staff Experience & Team Care
- Administrative Dream Team Leadership
- Systems, Processes & Organizational Support
1. Staff Lifecycle & Hiring Systems
- Oversee recruiting and hiring workflows:
- Manage job postings (BambooHR and approved platforms)
- Coordinate interview scheduling and candidate communication
- Assist with offer documentation and hiring approvals
- Ensure a clear, efficient, and positive hiring experience for candidates and leaders
- Maintain accurate staff records and documentation within BambooHR
2. Onboarding & Staff Development
- Lead onboarding processes for all new staff:
- Ensure a consistent, welcoming, and structured onboarding experience
- Coordinate onboarding schedules, materials, and communication
- Manage staff development rhythms:
- 30-day, 90-day, quarterly, and annual reviews
- Track completion and follow up with leaders
- Provide reporting and visibility to leadership
- Support leaders in executing consistent development practices across departments
3. Staff Experience & Team Care
- Help create a healthy, engaging, and people-first staff culture
- Ensure staff feel supported through clear communication and accessible processes
- Assist in administration of staff benefits as applicable:
- Enrollment coordination
- Communication with providers
- Record management
- Support implementation of staff policies and procedures that promote clarity and consistency
4. Administrative Dream Team Leadership
- Recruit, train, and lead the Administrative Dream Team
- Oversee workflows such as:
- Administrative support tasks
- Staff-related projects
- General organizational support
- Office receptionist coverage
- Ensure Dream Team members are:
- Equipped
- Supported
- Operating with excellence and confidentiality
- Build a culture of ownership, reliability, and servant leadership
5. Systems, Processes & Organizational Support
- Maintain and improve staff-related systems and workflows
- Assist in developing and documenting:
- Policies
- Procedures
- Standard operating processes
- Ensure organizational clarity through:
- Accurate and up to date documentation
- Clear communication
- Consistent execution
- Serve as a systems-oriented support resource to leaders across departments
- All other duties as needed to best support organizational success
As our team and organization grow, there are always new challenges and opportunities in creating a system of care that helps our values be expressed in everything we do.