Team Services Coordinator

Anaheim Ducks; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

The Anaheim Ducks are seeking a Team Services Coordinator to enhance the experiences of players and their families. This role involves various team services, from organizing logistics to providing personalized assistance, ensuring a seamless integration into the team environment. Ideal candidates will have strong customer service backgrounds and the ability to manage multiple tasks efficiently in a dynamic sports setting.

Qualifications

• 3+ years in sports or similar role focusing on customer services.
• Strong interpersonal skills building rapport with players and coaches.
• Excellent organizational and project management capabilities.

Responsibilities

• Collaborates closely with the Director of Team Services to ensure premium experience.
• Acts as a liaison between player/coach families and the Organization.
• Supports players’ families on Game Days with ticket distribution and parking.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Project Management

Communication

Education

High School Diploma or Equivalent

Bachelor’s degree in Sports Management or related field

Job description

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A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

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Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title

Team Services Coordinator

Pay Details

The starting hourly rate range for this position is $30.00 to $35.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

Reporting to the Director of Team Services, the coordinator will assist with various team services and hospitality tasks to ensure the needs of our players and families are met. The Team Services department serves as the dedicated resource for player, coach and scout inquiries. The department purview includes but is not limited to home and road game travel logistics, non-regular season programming logistics (NHL Draft, Development Camp, Rookie& Training Camp, HOPs Christmas Party, Scouting Meetings, etc.) and any player, coach or scout involvement with business initiatives. The Team Services Coordinator will serve as a resource for players and their families, ensuring a high level of personalized service in Anaheim & Orange County.

Responsibilities

• Collaborates closely with the Director of Team Services to ensure continuity of care and premium experience
• Acts as a liaison between player/coach families and the Organization, ensuring consistent support and communication
• Supports player’s family and guests on Game Days: tickets/ pass distribution, family/ guest parking, player family lounge organization
• Supports players and family for miscellaneous items: expedited team store orders, restaurants reservations, golf tee-times, entertainment bookings, relocation after acquisition, or any other personal requests
• Organizes events with player families when team is on the road
• Supports NHL debut parent travel to home/away game (hotel accommodations, flights, tickets, post-game photo, memento delivery)
• Tracks and recognizes player family milestones, children’s birthdays and/or challenging events with thoughtful note and gift on behalf of the Organization
• Cultivates and expands a trusted network of service providers (school districts, car dealerships, real estate agents, childcare providers, golf courses, etc.), fostering their ongoing success
• Performs various Team Services tasks, which include but are not limited to assisting with incoming-outgoing equipment transfers, booking ice at Honda Center & Great Park Ice, player check requests/reimbursement inquiries, etc.
• Assists in the communication of business ops events and appearances to players & coaches
• Manages game night hospitality (Both Family Lounges) and collaborates with F&B to come up with unique ever-changing menu
• Cultivates a positive and collaborative team environment by encouraging open communication and transparency
• Assists in the coordination of team-building events, community outreach programs, and other initiatives
  
  

Skills

• 3+ years in sports or experience in similar role with a focus on customer and/or personal services
• Bachelor’s degree in Sports Management, hospitality, or a related field a plus but not required
• Knowledge of the NHL landscape
• Strong interpersonal skills and able to build rapport and trust with players, coaches, and staff
• Excellent organizational and project management capabilities
• Must be a motivated, self-starter with strong communication skills
• Must be extremely organized and detail-oriented
• Excellent standards of professionalism
• Maintain regular office hours while the team is traveling
• Available to work all home games including evenings, weekends, and holidays
• Able to maintain confidentiality and handle sensitive information with discretion
• Able to address urgent or last-minute requests promptly and professionally
• Able to prioritize multiple tasks and work under various pressures
• This position requires a flexible schedule and a strong commitment to working extended hours, including evenings, weekends, and holidays, particularly during the season; extensive overtime should be expected based on team schedules, events, and operational needs
  
  

Knowledge, Skills And Experience

Education - High School Diploma or Equivalent

Experience Required – 3+ Years

This position is on-site.

Company

Anaheim Ducks Hockey Club, LLC

Our Commitment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocV!BE!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment

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